Customer Service - Process Associate - Spanish- Remote RO

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Customer Service - Process Associate - Spanish - Remote RO

How about being the single point of contact in Customer Service matters, for your client? Be it phone or e-mail your support is highly valued and appreciated! You will learn how to deal with a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference! Understand your customer's needs and exceed its expectations with a friendly and can-do attitude.
Responsibilities
We are handling the Warranty claims / Parts Support / Product Return process:
Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call, Abnormal claim audit, Parts collection issue follow-up & AP declaration.
ASC Parts Support: Parts issue liaison and support, Parts return, Parts claim handling.
Product Return Management: Process the Exchange/ Refund of products.
We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers.
We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures.
You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments.
Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);
Ability to work with data from multiple systems or sources.
We will need an analytical, confident and ambitious person.
Work ethic and personal time management.
Qualifications
Minimum qualifications
Very good knowledge of Polish, C1
Good Communicative level of English.
Good MS Office (especially MS Excel) knowledge.
Analytical thinking and ability to learn fast.
Preffered qualifications.
Personal culture and client management expertise.
High motivation and ability to learn.

Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.