Customer Service Representative

Description

About the Company

Nao Medical is a rapidly growing multispecialty, multi-site, and AI-infused healthcare practice dedicated to providing exceptional and affordable care. We operate across five key segments: primary care, urgent care, occupational health, mental health, and nutrition. Our AI-first model powers proprietary technology that enhances clinician workflows and allows patients to receive higher-quality care.

We are expanding nationwide and are seeking passionate, service-oriented Customer Service Representatives who are bilingual in Spanish and English and have sales experience to join our team.
Position Overview:

As a Customer Service Representative, you will be the first point of contact for our patients, ensuring a seamless and positive experience. You will manage inbound and outbound calls with a sales-focused approach, helping patients schedule appointments and navigate billing or insurance questions.

This is a fully incentivized role, with competitive rewards for every patient successfully booked and seen:

• Inbound: $5 per patient booked and seen
• Outbound: $7 per patient booked and seen

This is a fully remote role in a fast-paced environment that values empathy, persuasion, and clear communication.
Why Join Nao Medical

• Impactful Work: Help patients access the care they need while contributing to the growth of our clinics.
• Incentivized Earnings: Performance-based rewards for every patient booked and seen.
• Growth Opportunities: Build a long-term career in healthcare operations, patient relations, and sales.
• Innovative Culture: Work in a technology-driven environment and help improve patient experience.
• Collaborative Team: Join a supportive, professional team committed to excellence.

Primary Responsibilities

• Handle inbound and outbound calls with patients in both Spanish and English.
• Use sales and persuasive communication skills to schedule patient appointments successfully.
• Assist patients with billing, payments, and insurance inquiries.
• Provide accurate information and resolve issues promptly.
• Document all call interactions in internal systems.
• Collaborate with billing, clinical, and administrative teams to ensure seamless patient care.
• Escalate complex or unresolved issues as needed.

Job Requirements

Education:

• Bachelor's degree preferred, but not required with relevant experience.

Experience and Qualifications:

• 1-2 years of customer service or call center experience, preferably in healthcare or sales.
• Fluent in Spanish and English (spoken and written).
• Proven ability to close sales or convert leads over the phone.
• Strong communication, problem-solving, and multitasking skills.
• Proficiency with CRM systems and call handling.
• Basic understanding of medical billing, insurance, or healthcare terminology is a plus.
• High attention to detail and accuracy in a remote work environment.

Schedule Requirements:

• Ability to work on Eastern Time (Rotational Shift), from 8:00 AM to 8:00 PM, Monday to Saturday. With 2 days off per week

Technical Requirements:

• Reliable wired internet connection (100 Mbps minimum).
• Computer/laptop with Intel Core i5 or Ryzen 5 processor, 8GB RAM minimum, and 128GB free storage.
• Dual-screen setup preferred for enhanced productivity.
• Clear webcam (1080p or higher) and microphone.
• Backup systems for power and internet outages.

Benefits:

• Competitive compensation package
• Fully remote work arrangement (Shifting work schedules
• Opportunities for professional growth and skill development
• Paid Time Off (PTO)

At Nao Medical, we're transforming healthcare by combining cutting-edge technology with compassionate, personalized care. Join us to drive patient engagement, earn rewards for your impact, and grow your career in a dynamic, technology-driven environment.