Customer Service Representative for Spanish market to Billerud Europe

Position description

Permanent position

Permanent

Job title

Customer Service Representative for Spanish market to Billerud Europe

Job description

Are you bilingual, fluent in English and Spanish, and interested in working in an international environment? Would you enjoy a customer service coordinating position, providing excellent service? Do you want to contribute to Billerud's growth and work in the Customer Service team in Solna? This position gives you the opportunity to work in an international setting with a focus on sustainability.

About Billerud:
Billerud is a global leader in superior paper and packaging materials crafted from virgin fiber, deeply committed to sustainability, quality, and customer value. Our innovative paper and packaging challenge conventional standards, aiming for a more sustainable future. With production units in Sweden, the USA, and Finland, and a global team of approximately 5800 employees, we serve customers in over 100 countries.

Your Role:

As a Customer Service Representative, you will play a main role in ensuring excellent customer service on a professional level. From managing customer orders to overseeing the order-to-cash process, you will be an integral part of our Customer Service team at Billerud in Solna.

Responsibilities:

• Provide end-to-end customer service, from order placement to delivery and invoicing.
• Ensure the smooth flow of the order process.
• Coordinate inventory planning and domestic delivery from external terminals.
• Handle claims, export documents, and goods inspections to support customer import processes.

Qualifications

• Minimum 1 year work experience in a customer-related position.
• Fluent in English and Spanish, both spoken and written.
• Good knowledge in working within different IT-systems.
• Bachelor's degree of Science/Business Administration.

Nice to have:

• Fluency in other languages.
• Experience of supply chain or/and logistics.

Personal qualities

To thrive in this position, you should have a strong drive to evolve within the area of customer service and possess a proactive, problem-solving mentality. Your motivation to learn, take initiative, and build relationships with a service-oriented attitude will be key. Structured work style, prioritization skills, and a business focus are essential for success in this role.

Our values are central in our business and we believe that you recognize yourself in: We care for each other, and we do what we say.

Contact

If you have any question about the position, please contact Recruiting Manager Giovanni Moya, Giovanni.Moya@billerud.com or HR contact Josefin Seger, Josefin.Seger@billerud.com

Application deadline

03/09/2026

Application information

Application deadline is September 3, 2026. Ongoing selection may occur in this process.

Start Date: As agreed upon
Location: Solna, Sweden
Salary: As agreed upon

Our recruitment process will include recruitment test, interviews, reference checks as well as alcohol- & drug test.

If you are ready for contributing to a global company's success story, we welcome your application. Join us at Billerud and be a part of a team dedicated to sustainable innovation.

Location of position

Location of position

Sweden - Solna