Customer Service Representative - Spanish Speaking

Overview:

Customer Experience Representative (Spanish Speaking)

Location: Budapest, Hungary | Type: Full-Time, Permanent | Work Model: Hybrid

You will be responsible for perfect end-to-end order fulfillment within the order to cash process to deliver customer satisfaction.

Order to cash may include pricing administration, order entry, customer service/problem resolution,
billing coordination, collections and master data maintenance, complaint handling.

Responsibilities:

What You'll Do

• Ensure perfect order fulfillment of orders and resolve issues as required
• Work closely with sales management for billing adjustments
• Key transactional contact for customers
• Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
• Update customer master information in SAP
• Perform the diversified customer pricing applications in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Document and follow up of internal and external complaints
• Where necessary , support sales representatives and business line managers with sales data analysis,
  report requests and customer follow-up

Qualifications:

Who You Are

• College/university degree
• Fluent English and Spanish language
• SAP knowledge is an advantage
• Troubleshooting/problem solving skills
• Ability to build relationships
• Customer Service experience is an advantage
• Good communicatonal skills
• Precise, detail-focused
• Ability to multitasking
• Able to cope with stress
• Positive attitude, friendly, empathy
• Accountibility and ownership
• Follows the rules, but also thinks out of the box and is open for other solutions

What We Offer

• Work-life balance: Hybrid working model with flexible working hours (core hours 9-5) so you can balance your priorities
• Competitive compensation: Attractive salary package with comprehensive Cafeteria benefits and health insurance
• Career growth: Clear development paths with cross-functional and international opportunities, plus language courses to expand your skills
• Exceptional workplace: Modern green office with amenities that make every day enjoyable, including doggy days when you can bring your furry friend
• Community & culture: Regular company events, CSR initiatives and charity activities, and active employee resource groups
• Diverse environment: Work with colleagues from various backgrounds and cultures in an inclusive, supportive atmosphere
• Continuous learning: Ongoing training, development programs, and exposure to end-to-end business processes

About CBS Budapest & Celanese

CBS (Celanese Business Solutions) Budapest is more than a shared service center - we're a strategic partner to Celanese, a global chemistry leader driving innovation that improves everyday life. Join our diverse, welcoming community where your ideas matter, your growth is supported, and your work-life balance is respected. Our exceptional green office and flexible working conditions create an environment where you can thrive professionally while focusing on what matters most to you personally.

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