Customer Success Manager (Spanish speaker)

At Lexroom, we set the bar for legal AI-clear, fast, and built for trust.

In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.

Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.

We're growing fast, backed by top-tier investors and a world-class team committed to rigor, clarity, and impact.

Today, Lexroom is a trusted partner, shaping the evolution of legal AI with the same rigor and precision that define our product.

Join us as Customer Success Manager to build Lexroom's Spanish customer base from the ground up. You will be the first dedicated CS hire for the Spanish market, owning the full portfolio of Spanish customers end to end. You report to Alice Lusvarghi and work alongside the team that built our most developed market, Italy. The product already won in Italy, with the numbers to prove it. Spain is next, and you own it.
Your key responsibilities

• Own the full Spanish customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
• Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.
• Be the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
• Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market.
• Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

What we're looking for

• 2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.
• A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement.
• CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.
• Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.
• Languages: native-level Spanish and fluent English are required. Italian is a plus (the team is based in Milan).

How we work

Lexroom is building the platform where legal work gets done. Founded in Milan in 2023, we are the legal AI built data-first for civil-law Europe: a proprietary base of 6M+ verified legal sources, used today by 8,000+ law firms and in-house legal teams. We recently closed a USD 50M Series B led by Left Lane Capital, with investors including Base10 Partners and Eurazeo, bringing total funding to over USD 73M, to expand across Europe starting with Spain and Germany.
We move fast and accurate, own outcomes, and say what we mean. Impact is defined by execution, not by title.

WHAT SETS US APART

An Exceptional Team.

At Lexroom, you'll work alongside top talent in tech and legal AI.

Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.

You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters.

We hire exceptional people to make a difference-and we give them space to lead.

Your work will shape the future of legal technology and set new standards for the field.

Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.

Rewarding Your Contribution.

We value excellence and share success:

• Annual Salary Range: €35,000/45,000 OTE
• Equity Package: Align your growth with the company's long-term success.

Benefits That Matter

• Hybrid Work: Split your time between working from home and collaborating in our Milan office three days a week, with flexibility.
• Health Insurance: Comprehensive coverage to ensure peace of mind.
• Meal Vouchers: Daily support to make your lunch breaks easier.
• Performance Bonuses: Rewards tied directly to measurable results.
• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

Hiring process and timeline

1. Intro call with our Talent team: motivations, fit, and the essentials
2. Interview with the hiring manager and the area lead: your experience and potential for the role
3. Practical exercise: a real customer scenario you prepare in advance, then a live call simulation