Customer Success Manager - Spanish

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries-we're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 700+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our people-the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work-to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

About the Role

The Account Management team at FareHarbor plays a key role in building long-lasting client partnerships and driving commercial outcomes. As an Account Manager, you'll play a central role in driving measurable outcomes across your portfolio: retaining clients, uncovering growth opportunities, and ensuring their needs are translated into tangible results.

This position is responsible for managing a portfolio of FareHarbor clients, optimizing their experience, and driving both satisfaction and revenue growth. Your role will be a mix of proactively strengthening client partnerships, consultatively upselling solutions that align with client goals, and collaborating across internal teams to deliver on client requests and product improvements.

We are looking for a commercially minded Account Manager who thrives on building long-term client relationships, uncovering opportunities for growth, and ensuring clients continue to see value from FareHarbor. You'll combine strong commercial acumen with a consultative approach, while also acting as the client's advocate across our teams to turn their needs into tangible outcomes. If you are proactive, collaborative, and motivated by driving both client success and revenue growth, this role is for you.

What you'll do here:

• Retain and grow clients by building relationships - built on trust, understanding business goals, and reinforcing FareHarbor's value.
• Proactively manage churn risks and resolve escalations for high-value accounts.
• Act as a consultative partner, leading strategic conversations, uncovering opportunities, and driving adoption of FareHarbor's solutions.
• Identify and close upsell opportunities aligned with client needs, contributing to overall revenue growth.
• Coordinate key client initiatives, ensuring smooth execution by aligning with Support, Product, and other stakeholders.
• Advocate for clients internally, influencing feature development based on client feedback.
• Contribute to the AM team's success by sharing best practices, role-playing, and actively participating in team projects and meetings.

Requirements:

• Legal authorization to work in the European Union.
• Proficiency in English and Spanish; additional European languages are a plus.
• 2+ years' experience in account management, B2B SaaS, or travel tech is preferred.
• Strong relationship management skills with a proven ability to retain and grow accounts.
• Strong commercial acumen and a consultative mindset, with experience uncovering client needs and translating them into solutions.
• Ability to manage risk and retention, including handling escalations and turning challenges into opportunities.
• Strong project coordination and organizational skills; able to balance multiple client initiatives at once.
• Cross-functional collaboration skills, with the ability to influence and align internal teams to deliver client outcomes.
• Excellent communication skills, both written and verbal, with confidence presenting to different client stakeholders.
• Flexibility to travel into countries in EMEA in order to visit partners, conferences, events and discover new opportunities
• Proactive, adaptable, and results-oriented, thriving in a fast-paced environment.

Benefits

• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars)
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building
• 26 vacation days per year

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We're committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.