Customer Success Representative (French & Spanish Speaking)

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

It is an exciting time to join MathWorks as we establish, develop, and grow our Shared Sales & Services centre in Galway, Ireland.

MathWorks is establishing an EMEA Customer Success team, dedicated to helping our commercial customers experience the full value of MATLAB and Simulink.

We are looking for an enthusiastic, goal oriented, creative person to join our team to further help our customers use our products efficiently.

As a Customer Success Representative, you will work directly with a portfolio of the World's leading commercial and governmental customers and be part of an account team that proactively drives adoption of our software. This ensures our customers experience a partnership that includes excellent service with a direct link to successful, yearly license renewals

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Own and manage assigned tasks within the customer Onboarding Opportunity from customer Welcome Calls to confirm activation through Mid-Year Engagement hand off to the Renewals Sales Representatives.
• Engage with both Admins and Licensed End Users following the prioritisation matrix to ensure onboarding in the most productive way
• Discover and analyse gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
• Work closely with the account team to integrate awareness activities with the more profound technical engagement activities driven by the MathWorks Technical Team
• Apply a sales mindset to customer interactions by proactively exploring opportunities, asking insightful questions, and building an understanding of how customers are evolving and growing.

Minimum Qualifications

• A bachelor's degree is required.

Additional Qualifications

• Fluent French, Spanish and English speaker - C2 proficiency level
• Customer-focused with excellent communication (written and verbal) and presentation skills
• Detail-oriented with a self-starting ability and strong organisational skills
• Effective problem solving, collaboration, and influencing skills
• Ability to work well both independently and within a team environment