Customer Support Representative with Spanish

Fecha de publicación 18.10.2026

4.6 out of 5 based on 526 of reviews

What you'll do:

The primary function is to provide commercial support for portfolio of customers type of project business. You will be responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Main responsibilities:

Handling inquiries via phone, chat and email from customers and/or internal parties
Managing orders: order entry, price checking, order clearing compliant with Eaton's policies
Handling complaints
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
Handling a variety of pre-sales or post-sales service functions
Providing assistance to sales functions across EMEA and external customers in areas such as: product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
Resolving problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Fostering an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

Bachelor's degree (BSC/BA)
1-3 years of experience in customer support
English language minimum B2 level, Spanish
Basic MS Office
Strong verbal and written communication skills, Customer Service attitude, strong attention to details, punctuality, problem solving mindset
SAP/Sales Force knowledge or any Case Management Tool (advantage)

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What we offer:

Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
Dog-Friendly: Bring your furry friend to work in our dog-friendly office
Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
Social Responsibility: Join a socially responsible organization committed to making a positive impact
Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

Nos esforzamos por disponer de información fiable sobre cada trabajo. Por favor, díganos si nos hemos equivocado en algo o si encontraste algún problema técnico.