Customer Support Specialist (Spanish Bilingual)

Stealth Monitoring is looking for talented individuals like you! Be the next Customer Support Specialist (Spanish Bilingual).

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

• Managing customer queries by responding to calls from clients of Stealth Monitoring.
• Building basic reporting to help track, manage, and improve our efficiency and effectiveness across our communications.
• May be required to work in one or multiple work queues/skill sets over various customer contact channels, systems, and tools, according to the business needs.
• Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction.
• Maintain an up-to-date knowledge of and adherence to standard operating procedures.
• Escalates issues to the appropriate departments for higher levels of support.
• Know and adhere to all current company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.
• Perform other duties as assigned

Qualifications:

• 2 years of experience
• Native Spanish speaker.
• Previous experience in a customer service setting, preferably in BPO and North America clients.
• Willingness to learn new technologies in CCTV monitoring
• Always remain alert during working hours
• Ability to sit for long period while carrying out monitoring duties
• Ability to respond quickly and decisively to potential security situations
• Excellent team player
• Flexible in assuming assigned shifts
• Computer literate and excellent knowledge/willingness to learn of video monitoring software
• Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols
• Willing to work onsite in Ortigas Centre, Pasig City.
• Open to work during evenings, weekends, and holidays

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation, and evolution of surveillance technology.