Energy Storage Technical Support Engineer

Who We Are

BYD Group is a leading, high-tech multinational company based in Shenzhen, China. Operating in four core fields: IT, automotive, new energy, and rail transit, BYD employs over 300,000 people worldwide.

BYD Energy Storage was established in 2008. As a global pathfinder, leader and expert in battery energy storage system, BYD Energy Storage specialises in the R&D, manufacturing, marketing, service and recycling of the energy storage products. Build on the state-of-the-art battery technology, BYD Energy Storage has provided safe and reliable energy storage system solutions for hundreds of grid-scale, C&I and residential energy storage projects worldwide, covering 400+ cities, 70+countries and regions, 6 continents, including the U.K., U.S., Germany, France, Switzerland, Italy, Japan. Total global shipment volume has reached 14GWh+ (As of December 31st 2022). BYD Energy Storage will collaborate with you for a clean and sustainable future.

What You'll Be Doing

• Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works.
• Responsible for working in a safe manner at all times.
• Provide phone support and remote diagnostics to customers.
• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs. describing issues and actions taken during service trips
• Troubleshoot equipment located at customer sites.
• Perform start-up and commissioning services at customer locations (SAT)
• Assist the in-house system engineering group in product development and/or project work.
• Provide suggestions based on field experience, to improve the products.
• Prepare and perform customer training at BYD as well as at customer facilities (if required)

What You Bring

• At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
• Associate degree or higher in Electrical Engineering, Automation, Mechatronics, or related fields.
• Hands-on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.
• Solid understanding of electrical systems, particularly energy storage systems and their principles.
• Strong troubleshooting and problem-solving skills, capable of working in high/low voltage environments.
• Excellent communication and customer service skills, able to work efficiently under pressure.
• Fluent in Spanish or Portuguese, with working proficiency in english.
• Travelling to site request up to 70%.

Why Join Us

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We are looking for talented individuals who connect with this mission and want to create a positive impact by joining a diverse and dynamic team