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English & Spanish (speaking) Customer Service Help Desk Analyst - Remote from Philippines

Filipinas, Manila

English & Spanish (speaking) Customer Service Help Desk Analyst - Remote from Philippines

Fecha de publicación 11.07.2024

4.6 out of 5 based on 526 of reviews

Alphanumeric is hiring a Spanish and English-speaking Customer Service HelpDesk to work from home providing level one technical support in English and Spanish to clinical clienteles via inbound calls, emails and tickets.

Please be aware we can only hire people already based in Philippines with fully legal and valid documentation to work in Philippines. If you do not meet these requirements please do not apply.

Please apply with your resume in English.

Why should I apply, you may ask?

Fully remote position, from wherever you want in Philippines
Flexible schedule - fexibility to change shifts if needed. Due to the global nature of the company and the markets we support, flexibility to change shifts is mandatory.
Salary of Php46,250.00 gross monthly
Contract: Permanent (sem termo).
Internet bill reimbursement of up to 2430 PHP gross per month
Private health insurance
Full training provided and dozens of E-Learning courses available
No mandatory need for a college/university degree
Start date: 22nd of July

Mandatory Requirements:

Fluent in English and Spanish
Legal documentation to work in Philippines
Experience in Customer Service, IT Support, Technical Support or related fields.

Position Summary:

Provide Service Desk support to external customers and users
Receive, document and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

Essential Functions and Responsibilities:

Provide service desk support to contracted clients
Use defined procedures for responding to customer calls
Collect information from caller and document data elements in designated tool
Maintain records of all calls from customers using designated Service Management tool
Provide detailed documentation of all steps involved in resolving customer issues
Escalate issues to the appropriate department and personnel
Investigate, examine, troubleshoot and solve hardware and software issues quickly
Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers

Nos esforzamos por disponer de información fiable sobre cada trabajo. Por favor, díganos si nos hemos equivocado en algo o si encontraste algún problema técnico.