Helpdesk Agent with Spanish & English

Job Description

What's In It for You:

This is a good job for you if you want to develop a career in the Market Research field and work with diverse people.

What Can You Expect to Be Doing as a Helpdesk Agent with Spanish & English:

• Call customers to support them in registering their accounts on online platforms and using certain devices;
• Maintain contact with customers during the market research studies in which they participate;
• Use a concise and polite way of addressing, respecting the point of view of each interlocutor;
• Introduce, validate, and process data in accordance with the established norms;
• Perform data control in order to identify and correct errors.

The Helpdesk Agent with Spanish & English job might be a good fit for you if you have:

• Advanced Spanish &English level;
• Advanced Microsoft Office Suite;
• Ability to understand the client's needs and actively listen;
• Analysis and synthesis skills;
• Night shift availability required.

What is in it for me?

• Flexible & Hybrid working
• Flexible Benefits platform (e.g.: 7Card, Kindergarten support and many more)
• Additional Vacation days (starting 25 days)
• Referral & Seniority bonus
• Gifts and events on festive days of the year
• Bookster
• Employee Assistance Program
• Rewarding program
• Opportunities for professional growth
• Online Learning Platform
• Productive & collaborative atmosphere
• Social and environmental responsibility

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!