HR Operations Senior Team Leader with Spanish

Overview

Role Overview

HR Operations Senior Team Lead will coordinate a team responsible for all aspects of employee transactions and data changes for designated European countries across associated and interfaced systems (SAP EC, SAP MyPnD and Learning, Icims etc.) based out of the Krakow Capability Center. Major Responsibilities include: ensure high quality and efficient transactions and customer interactions; proactively introduce processes and programs to drive continuous improvement; drive and influence technical improvements to SuccessFactors/IBM and other platforms to drive process improvement and productivity.

Location Overview

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Responsibilities

• Coordinate all HR related workflows and transactions for SAP/SuccessFactors within strict time, hence ensuring global data quality and accurate HR records;
• Ensure smooth data flow between interfaced systems: EC/Icims/myPnD/Learning through daily/weekly audits and take corrective action and process changes as needed;
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements;
• Proactively develop and execute plans to improve customer satisfaction with a focus on processes;
• Represent technical, functional and customer perspective when taking decisions: Integrate with IT, internal clients and the broader shared services organization;
• Manage escalation and takes ownership for ultimate issue resolution;
• Ensure team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent;
• Manage and develop of team members: on-boarding, training, process and support documentation and aids to drive optimization and fast-of-the-block assimilation into the team;
• Ensure knowledge management platforms are set up and all supporting technologies meet requirements for the market;
• Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions.

Qualifications

• Technical SAP/Successfactors and process knowledge;
• Knowledge and understanding of tool connectivity for smooth data flow: EC / Icims / Learning/ SAP;
• Service management and ticket management system;
• Customer orientation;
• Process management and continuous improvement with a focus on optimization and productivity;
• Strong communication and presentation skills;
• Proficiency in English and Spanish;
• Organization Change Management;
• Minimum 6 years in HR Operations/Shared Services environment;
• Experience in Global environment/Matrix organizations;
• Team management Scope and Scale;
• Must possess strong people management skills and ability to perform in an environment of ambiguity and make decisions within short timeframes;
• Demonstrated track record of strong service delivery;
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces.