HR Service Representative I - French/Spanish speaker

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.

Job Details

HR Service Representative I will be responsible for executing all Tier 1 activity across EMEA region.

Responsibilities:

• Help the HRSC Tier 1 Leader to manage the 'queue' of cases coming through myHR from across EMEA to ensure the SLA (Service Level Agreement) for response times is met.
• Be responsible for responding to Tier 1 queries coming through myHR from across the EMEA region to ensure SLA for resolution times is met.
• Complete all required documentation for various HR related information, such as new hire paperwork, change of status forms, compensation request and HRIS updates, as required.
• When necessary, escalate cases to Tier 2, either in Lithuania or in larger European countries (France, Germany, Netherlands, Norway, Spain, UK).
• When necessary, escalate cases to COEs (Centres of Expertise) or HRIT.
• Document employee relations for local team members such as disciplinary issues and terminations.
• Provide local administration for various company-wide programs such as service awards, performance management and compensation processes.
• Maintain personnel files, ensuring all files and documents are in compliance.
• Collaborate with the Payroll teams regarding HR related information submission to the Payroll provider (new hires, leavers, changes, monthly report);
• Help to conduct and coordinate new-hire orientation and offboarding in Lithuania as required.

Education:

• Minimum Diploma program or equivalent in business administration and human resources or other related area.

Work Experience:

• 1-2 years of directly related and progressively responsible experience in human resources, preferably in HR administration or Customer Service.

Skills and Knowledge:

• Familiarity with Labor Law, EEO/AAP, Recruitment, Compensation & Benefits - an advantage
• Adept at handling sensitive and confidential situations;
• Strong interpersonal and presentation skills;
• Fluent in English and one of the two languages: French or Spanish
• Experience in data collection, entry and reporting with great attention to detail;
• Ability to resolve employees' issues quickly and efficiently;
• Ability to represent a positive and professional image;
• Computer savvy with strong working knowledge of relevant software, e.g. Microsoft Office;
• Knowledge of Service-Now and Workday systems would be an advantage.
• Strong analytical skills
• Strong organizational skills
• Strong knowledge of Microsoft Word, Excel, Power Point and Outlook
• Ability to implement processes resulting in satisfactory audit practice

Salary ranges:

2,069 - 2,955 EUR gross monthly

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

Affiliated Companies:
Affiliated Companies: World Courier (Lithuania) UAB