HR Services Representative (Spanish)

The Estée Lauder Companies is a global beauty powerhouse, with a portfolio of iconic brands that have shaped the beauty industry for decades. Our commitment to excellence, innovation, and inclusivity extends not only to our products, but also to our people. We believe that every individual brings a unique perspective, and together, we create a vibrant and empowered workforce.

Due to our continued growth we are now hiring a

HR Services Representative (Spanish)

(fixed term position for 2 years with possible extension)

for our regional team in Budapest.
The role:

HR Services is the first point of contact for Estée Lauder employees starting from Make Up Artists and Beauty Advisors to Managers regarding our HR Portal, Systems and Services.

We support a range of HR Services including hires, data changes and separations in addition to job posting and offer letters. The role is a combination of front and back-office support via phone, cases and our systems handling a variety of tasks on a daily basis. We are a talented, multi-lingual team supporting 16 countries in EMEA in 11 languages.

If you are interested in developing a career in HR, using your language skills, and working in a supportive, friendly environment then this is the place for you!

Description

Qualifications

Responsibilities:

• Acts as the first point of contact responsible for the accurate resolution of employee and manager inquiries and requests that are initiated via phone, the HR system/portal, or other access channels.
• Meet business objectives by ensuring key measurements/guidelines such as SLA's, KPI's, and best practices are met.
• Document all incoming queries and calls, in our case management system and updates all relevant systems as needed.
• Understands scope of services, analyzes nature of requests and escalates items to others as defined.
• Responsible to ensure all required employee documentation is created, delivered and received according to set standards, including any follow-ups and takes ownership of daily operations work.
• Become an expert in country/countries supported and other specialist areas (as applicable).
• Active participant in the continuous improvement agenda. We value feedback and suggestions for improved efficiencies or processes.
• Helps and trains customers and HSR's to navigate through the various self-service offerings across the HR systems and processes.
• Active participant in training delivery and training material creation and maintenance.

Requirements:

• Excellent customer service focus, verbal and written communication skills.
• Data entry skills including excellent data quality, demonstrating accuracy and attention to details.
• Ability to work with complex processes, follow country specifics and handle confidential.
• information, good problem-solving skills.
• Excellent organizational skills and ability to handle multiple requests efficiently.
• Demonstrated learning agility towards digital tools.
• Fluent level of English and Spanish language knowledge.

Our hybrid work model

At ELC, we believe that efficiency doesn't depend on being in the office five days a week. To support work-life balance, we offer our office-based colleagues the opportunity to work from home up to 10 days per month.

Our Benefits

At ELC, we're excited to offer you a variety of benefits; enjoy exclusive discounts on our premium brands including Estée Lauder, Tom Ford, Jo Malone London, La Mer, and many more. We also provide a yearly bonus to recognize your contributions. You'll also have access to our flexible cafeteria plan, providing personalized options for your specific needs. Get active with the AYCM sport pass program available as a self-financed option tailored to your fitness goals. We care about your well-being, our private health insurance with Medicover ensures you have access to quality healthcare. We also provide 24/7 mental health support through Magellan Healthcare, ensuring you and your family have access to professional counseling whenever needed. Additionally, enjoy free access to LinkedIn Learning for continuous development, and take advantage of our mobile fleet plan.

We are an equal opportunity employer. We welcome applications from candidates of all backgrounds. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability.