Inside Sales Representative (Spanish & English speaker)

Inside Sales Representative

What will you be doing...?

IWG currently has several openings for Inside Sales Representatives working within our Central Sales Teams in Barcelona. The key purpose of this role is to handle incoming and outcoming calls or emails to present our products, workspaces, and services to our new and existing customers to help them find the right solution for their business.

You will also work with customers who have terminated their contract to try to retain them by offering another solution, based on their new needs. You will also follow up the new client's journey from week one to ensure they are satisfied, get referrals, up-sell, cross-sell and ensure the best customer experience.

What you'll need...?

Passion: customers are at the heart of what we do so you should have passion for interacting with a diverse mix of customers from around the world. We offer a comprehensive induction and lots of sales training after that so we will consider people from a range of backgrounds if you can bring your passion and positivity to work every day!

Curiosity: Helping customers with their business issues and questions is at the heart of this job so curiosity and flexibility will ensure your career starts brilliantly here

Pride: Ensuring we match customers with the best solution for them is pivotal to our joint success so taking pride in your knowledge of what IWG can offer customers is key.

Drive: Working as a team, your collective drive for success will deliver results for our customers, for you and for IWG. With hundreds of career opportunities, your enthusiasm for greater things will match our desire to grow.

What's in it for you...?

• Base salary + an attractive commission plan
• Permanent contract
• Flexible hybrid work model (work both in the office with colleagues and from home)
• Work/life balance - 40 hours per week, from Monday to Friday or Sunday to Thursday (based on the country)
• 3 weeks of product and sales training supported by the sales coach
• Annual personal time off
• Opportunity to work in a multinational and diverse environment
• Growth opportunity within a Global Company with 3,500 locations in 120 countries.

What are we looking for...?

• 2+ years of experience in Sales, Business Development or Account Management over the phone, preferably in a B2B environment
• Excellent customer orientation and proven negotiation skills
• Team player with a hunter mentality
• Ability to multi-task and manage time efficiently
• Highly professional written and verbal communication skills
• Capacity to build and maintain strong, long-lasting customer relationships
• Motivated to meet and exceed targets
• Flexibility to adjust in a changing environment
• Own work equipment (laptop and headset)
• Proficiency in Spanish at a minimum of C1 level and fluency in English is essential

Why IWG?

IWG is the world's market leader in hybrid working. We offer an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, IWG offers flexible and sustainable work solutions to professionals of all kinds whether working from home, on the road, in hubs, in regional / local offices or at collaborative headquarters. With a growth rate of 30% year on year, we will expand our network to over 30,000 locations in the next decade.

IWG customers include 80% of the Fortune 500 with household names including Google, Amazon, HSBC and BMW plus thousands of high-growth companies and start-ups. They are all increasingly searching for the flexibility and choice that we can deliver through our extensive portfolio of brands, including Regus, Spaces, HQ, Signature and The Wing. We have brands and operations in 42 languages over six continents and every time zone.

In a world where businesses are quickly shifting to hybrid work, IWG are pioneering the workspaces of tomorrow.

IWG is driving & changing the future of work.