job
FilipinasFilipinas

iFive Global

Fecha de publicación 06.05.2024

Intake Specialist (Spanish Bilingual)

Job Description
Highlights

  • Competitive compensation and benefits packages
  • Continuous professional development and learning opportunities
  • Regular engagement activities and events


INTAKE SPECIALIST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for an Intake Specialist to be part of our team.
• He/She is responsible for contacting, following up with and retrieving medical records from individual physicians, medical groups and hospitals.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Maintain time-service, quality, and production goals using good work queue management and customer service skills
  • Maintain a high level of customer service skills. Present a friendly and professional demeanor Handles a high volume of continuous telephone calls and gathers needed information in a timely manner. The method of transmission can either be inbound or outbound.
  • Establish and maintain timely and supportive contact with clients by phone or written correspondence, to provide information regarding documentary requirements, claims procedures, and pertinent timeframes Maintain an organized task list on a daily basis. Set tasks and prioritize activities based on established timelines to ensure no deadlines are missed
  • Answer incoming calls, and respond to client correspondence, including emails and voicemails on a daily basis within acceptable timelines
  • Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures
  • Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needsRespond to phone calls as needed to answer questions for clients/leads
  • Data Integrity - Consistently and accurately document/enter information in accordance with current policies and practices


Requirements
  • At least High School graduate
  • At least two (2) years of customer service work experience in the Call Center Industry
  • With one (1) year of being Spanish Bilingual
  • Comfortable with technology like email and Internet browsing
  • Must demonstrate sound analytical and problem-solving skills
  • Must possess strong and logical decision-making skills
  • Can demonstrate excellent verbal and strong written English skills
  • Willing to work on site on Robinsons Business Center, Ortigas

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