Invoice to Cash - Senior Process Associate -Spanish - Remote RO

Ready to build the future with AI?

At Genpact, we don't just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation - driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Invoice to Cash - Senior Process Associate -Spanish - Remote RO

In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player.

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated)

Responsibilities

• Manage the OTC collections portfolio and maintain strong customer relationship.

• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.

• Sending reminder and follow up as per client aligned collection strategy.

• Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.

• Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.

• Extract invoice level details from customer portal and other available sources to capture invoice level details.

• Analysis customer behavior and trend to manage portfolio well and to seek required support.

• Candidate would be responsible to manage high volumes accounts per month.

• Maintain all relevant systems and tables with valid information.

• Support team priorities and initiatives and effectively manage workload.

• Assist in SOP (Standard Operating Procedures) creation and updating.

• Deliver the required data for audit purposes.

• Making the accounting process controls established through the internal policies.

• Ensure Key Metric's are met, and service is delivered to end users as expected.

• Daily usage of client's tools for the assigned activities

Qualifications we seek in you!

Minimum Qualifications / Skills

• B.Com Graduation

• Relevant experience in Invoice to Cash

• SAP experience

Preferred Qualifications/ Skills

• Very Good Written and Verbal Communication skills

• Proficient in MS Office applications, especially in MS excel

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or