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IT Service Desk Technician (Spanish Speaker)

Grecia, Atenas

IT Service Desk Technician (Spanish Speaker)

Fecha de publicación 27.03.2025

4.6 out of 5 based on 526 of reviews

About the company

OTE Group is the largest technology company in Greece and a member of the Deutsche Telekom Group. Through technology and innovation, we work to create a better world for all.

Diversity, inclusion and equality are at the core of our corporate culture.

This is the reason why we create an equal working environment in which our people can excel for their expertise, professional experience, conscientiousness, and responsibility.

Become part of our network and let's create your future together!

About the role

As a member of the Workplace support Services team the candidate will be part of the Single Point of Contact (SPOC) for all the offered IT services to Customers.

Duties & responsibilities

Incident management (in 24x7 shifts)
Record, prioritize and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Assign unresolved Incidents to appropriate Tier 2 Support Group
Monitor SLA's
Keep users informed about their Incidents ' status at agreed intervals
Provide 1st level support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices.
User management through tools like Active Directory
Resolve network issues (LAN, WAN, VPN)
Resolve software issues (install drivers, software settings, printers etc)
Provide end user guidance on programs and applications (How to)
Organize calls between involved teams

RequiredSkills

Bachelor's degree (or equivalent) in Computer Science or a related field
Excellent oral and written communication skills in the Spanish language
High proficiency in English
Experience of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows - Servers, Mac OS
Experience using the Microsoft Office 365 Suite (e.g., MS WORD, EXCEL, PowerPoint, Outlook, Teams, Sharepoint)
Good understanding of computer systems, mobile devices and other tech products
Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions
Excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations
Ability to work under pressure and recognize the importance of teamwork in the support environment
Ability to learn quickly

Preferred Skills

ITIL qualification (preferable but not essential)
2 years previous IT Service Desk
Ability to manage complex projects and resolve complex issues
Ability to take initiatives
Experience with reporting tools

Nos esforzamos por disponer de información fiable sobre cada trabajo. Por favor, díganos si nos hemos equivocado en algo o si encontraste algún problema técnico.