Junior Voice Cash Application with Spanish

General Information

Position

Junior Voice Cash Application with Spanish

Work arrangement

Full-time

City

Bucharest

Country

Romania

Department

Business Delivery Solutions - Tax & Legal

Team

Finance Operate

Area of interest

Customer Service, Finance

Way of work

Hybrid

Description & Requirements

Who we are looking for

• 0-2 years of experience in financial services and customer relations. Experience in cash application, accounts receivable management, or a similar accounting role is an advantage.
• Good understanding of the order-to-cash cycle, with a good understanding of payment allocation principles and procedures
• Strong verbal and written communication skills, with the ability to communicate professionally and effectively with both customers and internal stakeholders.
• Hands-on experience using a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred. Advanced Microsoft Excel skills are also required.
• Strong analytical and problem-solving skills, with a high level of accuracy and attention to detail. Demonstrated ability to investigate, analyze, and resolve complex payment-related situations and account-level discrepancies.
• Intermediate to advanced level of English (B2-C1) and Spanish (B2-C1).

Your future role

We are seeking a motivated and detail-oriented Junior Voice Cash Application Specialist to join our finance team. The successful candidate will play a key role in managing Accounts Receivable activities, with a particular focus on the accurate and timely allocation of customer payments. The role involves investigating and resolving payment-related discrepancies, maintaining accurate AR records, and working closely with customers and internal teams to ensure a smooth order-to-cash process.

Key Responsibilities:

• Allocate Customer Payments: Accurately allocate all customer payments, including ACH payments, bank transfers, checks, and credit card transactions, to the appropriate invoices and customer accounts in the ERP system.
• Manage Payment Exceptions: Investigate and resolve unapplied payments, partial payments, overpayments, and other payment-related discrepancies in a timely manner.
• Manage Payment Information: Obtain, interpret, and manage payment information from various sources, including bank statements, customer portals, and email correspondence.
• Communicate with Customers: Communicate professionally and effectively with customers by phone and email to confirm payment allocation, request payment details, and resolve payment-related inquiries.
• Perform Reconciliations: Complete daily and monthly reconciliations of cash receipt records to ensure accuracy and support the month-end closing process.
• Collaborate Internally: Work closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and ensure a smooth order-to-cash process.
• Drive Process Improvements: Identify and recommend opportunities to improve the efficiency and accuracy of the payment allocation process.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits.

Selection process

Please ensure that your resume is submitted in English as part of your application.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

About the team

The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

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