Operations Manager (Spanish Speaking) - (FTC until 02/2025) - (JR101284)

At Clarion, our people are at the absolute heart of what we do. We're proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business, then we want to hear from you.

The Opportunity

Here at Clarion Gaming, we are obsessed with delivering exceptional experiences through innovative event planning and execution. Our team is passionate about making our portfolio of large-scale B2B events memorable for everyone that attends. We deliver ICE (the world's largest Gaming event) as well as the vibrant iGB series of events. Have a look at what we create here.

We are currently seeking an experienced and bilingual Operations Manager to join our dynamic team as we prepare to move our flagship shows ICE and iGB Affiliate to Barcelona for the very first time!

As one of our Operations Managers, you will ensure that all you assigned projects run smoothly from inception to completion. This role requires a strong collaboration, with excellent organizational skills, a keen attention to detail, and the ability to communicate effectively in both English and Spanish. The ideal candidate will have a proven track record in event management and a passion for creating unforgettable experiences.

Key Responsibilities:

• Bilingual Support: Facilitating clear communication between English and Spanish-speaking stakeholders. Providing translation/interpretation services where needed to ensure we meet the needs of our local audience due to attend the event.
• Project Management: Coordinating and owning your assigned operational aspects of the event, ensuring all deadlines are met and progress is clearly communicated to Head of Operations.
• Vendor Management: Identifying, negotiating with, and managing relationships with local vendors and suppliers in Barcelona, including venues, catering, transportation, and equipment rentals.
• Budget Management: Ensuring your operational aspects are delivered on budget and correctly recorded in our budget trackers to aid in forecasting whilst focussing on cost-effective solutions without compromising quality.
• Collaboration & Communication: Serving as the main point of contact for your assigned aspects ensuring both internal and external stakeholders are provided regular updates on project status, potential issues, and solutions. Collaborate with the existing Operations team, providing guidance, support, to help drive our culture of development.
• On-Site Coordination: Travelling to Barcelona in January to supervise the on-site setup and execution of your assigned aspects, ensuring run smoothly during the event.
• Future Planning: Contributing to post-event feedback reports by recording observations, feedback and suggestions for future improvements to the event.

Requirements

Knowledge, Skills & Behaviours:

• Fluent in English and Spanish and/or Catalan (both spoken and written).
• Experience in operations management, event planning, or project management.
• Experience of implementing Health and Safety measures.
• IOSH qualification desirable.
• Proven experience managing large-scale events, preferably with an international component.
• Proficient in project management software (e.g., Airtable, Trello, Asana) and MS Office Suite (Excel, Word, PowerPoint).
• Strong collaboration, negotiation, and communication skills; ability to work effectively in a fast-paced, multicultural environment.
• Detail-oriented and highly organized.
• Strong problem-solving skills with the ability to think on your feet.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and timelines.

Values:

The Gaming team is a group of enthusiastic individuals driven by the following values:

We love the unexpected:

• We're adventurous and willing to try new things
• We embrace and drive change
• We aim to surprise and delight

We're open and happy to share:

• We engage with stakeholders outside the event
• We build sharing communities
• We embrace others' ideas

We're committed to caring:

• We take personal responsibility to get things done
• We always think about every step of the experience
• We strive to understand and meet customers' needs

We continuously learn:

• We actively seek inspiration from all quarters
• We constantly strive to improve what we do and how we do it
• We help learning lead to growth

About Clarion Events

Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world's leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days' holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days - one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination - offered on site once a year for all employees