Optical Assistant Spanish Bilingual

About the job Optical Assistant Spanish Bilingual

Discover your 100% YOU with MicroSourcing!

Position: Optical Assistant Spanish Bilingual
Work setup & shift: Remote | Shifting Schedule

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Optical Assistant Spanish Bilingual, you will:

• Assist customers with account registration, online navigation, and order completion in both Spanish and English.
• Guide customers in selecting frames and appropriate lens options based on style and prescription needs.
• Read, interpret, and verify prescription accuracy to ensure custom lens orders are processed correctly.
• Check real-time product inventory and offer alternatives when items are unavailable.
• Investigate and resolve complaints, returns, exchanges, and refunds following established company procedures.
• Communicate order updates, delays, and tracking details to set clear customer expectations.
• Log interactions, account updates, and cases accurately in Salesforce Service Cloud.
• Gather customer feedback and forward insights to marketing and product teams for platform improvement.

What You Need:

Non-negotiables

• Bilingual Fluency: Fluent written and verbal communication in both Spanish and English.
• Optical & Prescription Literacy: Ability to accurately read, verify, and explain vision prescriptions, lens types, and frame measurements.
• CRM Operations: Direct experience using Salesforce Service Cloud (or equivalent enterprise CRM systems) for case management.
• Problem-Solving & De-escalation: Strong objection-handling and conflict-resolution skills to resolve customer issues effectively.
• Data Security & Privacy: Strict adherence to data privacy standards when handling customer payment details and confidential records.

Preferred skills/expertise:

• Prior experience in e-commerce customer support, retail optical, or optometry practices.
• Familiarity with order tracking, logistics, and inventory management systems.
• High attention to detail when verifying prescription variables (sphere, cylinder, axis, and pupillary distance).
• Adaptability to undergo regular technical training on optical products and software updates.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

*Terms & conditions apply