Order Fulfilment Specialist with Spanish - Philips Monitors

Would you like to join a friendly and diverse team in a growing international company?
Do you want to use your experience in Order Fulfilment and/or Order Management to make an impact?

Then this opportunity might be the right fit for you!

What we offer

• Fixed-term employment contract for 1 year, with a possibility of extension
• Salary combined with a quarterly bonus scheme
• Additional time off: 26 days of holidays + 4 sick days per year
• Hybrid work model: 3 days in the office & 2 days of home office per week
• Opportunity to work from abroad - up to 1 month per year
• Flexible working hours - you can start working anytime between 7:00 and 9:00.
• Public transport allowance
• Multisport card
• Meal vouchers fully compensated by the company
• Employee discounts for Philips products
• Company laptop + mobile phone with unlimited data
• Regular teambuilding activities and company events
• Friendly, international atmosphere and space for future growth

What this role is about

You will join our Order Fulfilment team, responsible for managing a portfolio of clients in the EMEA region. The team is part of our European Shared Service Center in Prague, supporting Philips Monitors.

As the first qualified back-office contact for customers, you will ensure a high level of satisfaction related to order & delivery management and complaint handling. You will also collaborate closely with sales teams and support improvements to our service levels.

What you will do

• Process sales orders accurately and on time (SAP registration, pricing checks, goods allocation, backorder management)
• Manage deliveries with 3PLs (delivery updates, scheduling with warehouse/carriers, delivery follow-up, shipment/export documentation)
• Meet the company's TPW cost targets
• Register and manage complaints, follow up on solutions, and provide feedback to customers
• Participate in cross-functional projects
• Conduct sales data analysis, pricing reviews, and updates on stock availability
• Monitor sales plan performance
• Collaborate with Sales, Credit Controllers, Demand Planners, and W&D teams
• Support Order Fulfillment for PPDS (Philips Professional Display Solutions) when needed

What you need to succeed

Must-have requirements:

• Fluency in English and Spanish
• Minimum secondary school education with the graduation exam
• 1-3 years of experience in order fulfilment/order management/customer service with hands-on order handling, truck booking, and customer communication
• Good knowledge of MS Office, especially Excel
• Experience working with ERP systems
• Analytical, detail-oriented, proactive approach
• Ability to follow processes and guidelines
• Problem-solving mindset
• Strong communication skills and customer understanding
• Emotionally mature, reliable, and a team player
• Ability to work under pressure with tight deadlines
• Ability to recognize and promote automated solutions

Nice-to-have:

• Experience with SAP
• Knowledge of an additional European language
• Understanding of logistics, warehouse operations, and supply chain processes

Interested?

Apply now - we look forward to hearing from you!
Our team is happy to support you throughout the recruitment process.

Department Supply Chain & Order Fulfillment Role Order Fulfillment Specialist Locations Prague Remote status Hybrid Employment type Full-time