Order Management Specialist - Spanish Speaking

Entity:
Finance

Job Family Group:
Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Budapest Team and advance your career as an

Order Management Specialist - Spanish Speaking!

In this role You will:

• Serving as the primary point of contact for customers, navigating the intricate dynamics between suppliers, sales managers, and global logistics teams with cultural sensitivity and exceptional communication
• Handling daily customer service tasks including order processing via phone, email, and fax. Ensuring accurate information gathering, order fulfillment, and prompt acknowledgment of all inquiries
• Guiding customers on optimal port selection and address order challenges, such as last-minute changes or small order optimization, to benefit both the company and the customer
• Taking decisive action in unforeseen circumstances, offering alternative solutions and seeking technical advice when necessary
• Monitoring order values to ensure compliance with credit limits and policies, coordinating with Sales/Credit Management as needed
• Recording and address customer complaints, contribute to knowledge building in the shipping industry, and identify opportunities for product introductions and market expansion
• Monitoring KPIs like IFOT (In Full On Time) service performance, identifying suboptimal patterns, and strive to improve delivery efficiency

What You will need to be successful:

• Proficiency in Spanish and English language
• Extensive experience in customer service, particularly in a Business Service Center environment - order management experience is a plus
• Deep understanding of customer needs and specific requirements
• Strong written and oral communication abilities
• Proficient in end-to-end order-to-cash processes, with excellent time management and problem-solving skills
• Expertise in SAP, Salesforce, and MS Office applications
• Ability to manage senior stakeholders with confidence and credibility

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Travel Requirement
Some travel may be required with this role, this is negotiable

Relocation Assistance:
Relocation may be negotiable for this role

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.