Order to Cash - Collections - Senior Process Associate - Spanish - Remote RO!

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI

Inviting applications for the role of Order to Cash - Collections - Senior Process Associate - Spanish - Remote RO!

We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to collections and coordinating with customer.

Responsibilities
• All aspects of collections regarding debtor's ledger and the need of detailing all collection activity.
• Follow collection strategy-Statement Of Account, Reminders, Dunning letters.
• Handling customer calls
• Prepare payment plan and align with key customers.
• Close monitor on customer ledger for follow-ups and Promise to pay.
• Follow escalation matrix on overdue payments or customer bankruptcy.
• Close co-ordination with Cash Application, Dispute and Credit management team to seek or supply the required information.
• Allocating and clarifying payments and handling overdue payments
• Receive and resolve discrepancies (bank, business, customer contact)
• Analyze aged lines and prepare provisions for write off per policy.
• Maintain Customer DTP
• Month end processing and reporting requirements.
• Ensuring all associate activities are compliant to the audit requirements.
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate.
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager.

Qualifications we seek in you!
Minimum qualifications
• University graduate
• Fluent in Italian language. Proficient in oral and written communication skills
• Relevant domain experience.
• Prior work experience
• System proficiency in MS Office Tools especially MS excel.
• Ability to work with SAP.
• Customer service orientation
• Ability to work effectively under pressure.
• Problem solving and decision-making ability.
• Strong analytical skills and attention to detail
• Accounting knowledge - basic level

Preferred qualifications/ Skills
• Ability to work with various IT applications (PEGA, HRC, reporting tools, etc.)

What can we offer?

Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment;
Various trainings (initiating, soft skills).
Possibility of development;
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.