OtC Analyst with Spanish

Company Description

IAG GBS (Global Business Services) is part of International Airlines Group, one of the world's leading airline groups, with 546 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.

IAG GBS provides a plug and play platform of scalable, best in class procurement, finance and IT business services to IAG's operating companies which include Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling.

The company is headquartered in Krakow, and has operations in London, Madrid, Dublin and Mumbai.

Job Description

Purpose of the role...

• To ensure the accurate, timely collection of accounts receivable from a range of clients, carrying out approved operational processes within area of responsibility.
• To control and be responsible for the OtC related process.
• To manage and resolve queries escalated from the BPO and clients by established protocols while delivering excellent service and continuous process improvement.
• To identify and implement process improvements that drive efficiencies.
• To manage financial risk and adhering to internal and external compliance obligations is a key part of this role; providing information to internal and external auditors as required.

In addition, you will make an impact in this role by...

• Performing OTC related activities: cash reconciliation, accounts analysis, handling queries, disputes
• Working closely with other teams to ensure efficient process
• Monitoring the Service Level Agreement (SLA) and Key Performance Indicators (KPIs)
• Resolve day to day queries and operational issues from the BPO and suppliers, escalating as needed to ensure timely resolution
• Carry out period end reporting process and support audit process as required, month-end/closing reporting, QE reporting including balance sheets
• Continually search for process improvement opportunities, monitoring process and performance and making recommendations for changes
• Support migration and improvement projects within the scope of services
• Management over process changes documentation (DTPs) and process maps, including proper approval flow
• Supporting Offshore Team in running and controlling transactional processes
• Developing onshore function towards excellence in ICFR and operational control
• Operational responsibility for performance of third-party BPO service provider

Qualifications

To achieve in this role, you are likely to...

• Be fluent in Spanish and English
• Have a degree in accounting or previous experience in finance
• Have at least 2 years' experience in international environment, experience in operating across multiple countries and cultures is desirable
• Have OTC expertise focused on automation and process improvements would be an asset
• Have worked with SAP and be proficient in using Excel
• Have excellent analytical skills
• Have ability to handle multiple tasks and meet tight deadlines
• Be focused on excellence and results

Additional Information

What we offer

• The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry
• The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses
• We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law