Product Support: Technical Support Engineer(Spanish fluent)

VWO is a leading Digital Experience Optimization platform trusted by over 3,000 businesses in 100+ countries, including global brands like Samsung, Vodafone, Toyota, HBO, and Domino. What began 15 years ago as one of the world's first A/B testing tools has since evolved into a comprehensive, enterprise-grade platform used by product, marketing, and growth teams to experiment, personalize, analyze behavior, and build exceptional digital experiences.

Today, VWO offers a full-stack suite for A/B testing, multivariate testing, feature rollouts, heatmaps, session recordings, behavioural analytics, surveys, personalization, and more across web, mobile, and server-side applications - all in one unified platform. We enable teams to make confident, data-driven decisions that drive user engagement, retention, and conversion.

About the Role:

We are seeking a proactive and customer-centric Technical Account Manager to join our team. In this role, you will be the dedicated technical point of contact for assigned customers, ensuring all their queries and issues related to the product are addressed promptly. You will leverage your technical expertise and customer service skills to build strong relationships, resolve complex issues, and drive product adoption. This role requires a strong understanding of web technologies and a passion for delivering exceptional customer experiences.

Responsibilities:

• Serve as the primary technical contact for assigned customers, building and maintaining strong relationships.
• Provide expert technical support via email, chat, and phone, addressing complex customer inquiries and troubleshooting technical challenges within the defined SLAs.
• Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements.
• Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution.
• Collaborate with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support.

Professional Competencies:

• Strong understanding of web applications, HTML, JavaScript, CSS, and jQuery (mandatory).
• Proven experience in supporting enterprise customers and managing technical accounts.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to analyze logs and diagnose complex technical issues.
• Proactive, results-oriented, and able to manage multiple priorities.
• Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce).

Desired Skills & Experience:

• 2-6 years of experience in a technical account management or customer support role.
• Bachelor's degree in Computer Science or a related field.
• Strong understanding of web technologies and SaaS products.
• Excellent written and verbal communication skills.
• Experience working with remote teams.

Job Location: Fully Remote

We are a fully remote team of 450+ people, with go-to-market teams across the Americas, Europe, and APAC, and product and engineering anchored in India. Our culture values deep thinking, fast execution, and strong ownership - with minimal bureaucracy and high autonomy. Despite our scale, we continue to operate with the agility and ambition of a startup.