Quality Analyst (Spanish Bilingual)

Job Description

The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. The role is part of the Global Quality Management for the Commercial Card Client Service.

As a Quality Analyst within the Global Quality Management team, you will be responsible for monitoring client interactions across all regions and will provide independent review of employee actions and business processes.

Job responsibilities:

• Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures. All reviews must be entered in ACES for tracking and reporting purposes
• Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
• Clearly articulate key findings to Client Operations business partners and senior leaders and must be able to provide feedback as well on quality performance metrics
• Identify gaps in the audit process and present continuous improvement plans to management for future assessments
• Participate and/or take the lead in quality related projects and should develop a strong knowledge of the Operational processes

Required qualifications, capabilities, and skills:

• Must be fluent with either Spanish or Portuguese language for both oral and written
• Experience in Financial Services, Risk Management, or Wholesale Payments
• Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
• Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
• Must demonstrate critical thinking skills, solve problems creatively, plan and meet deadlines, as well as demonstrate strong sense of personal accountability

Preferred qualifications, capabilities, and skills:

• Mandarin as a second language
• Bachelors' degree graduate

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.