Quality Assurance Analyst-Domain Trainee-Spanish- Hybrid San Jose

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Job Description:

Inviting applications for the role of Management Trainee, Quality Assurance Analyst-Domain Trainee-Spanish- Hybrid

Responsibilities

• Develop and implement comprehensive quality assurance strategies and procedures.
• Collect and analyze complaint data, product specifications, and relevant documentation to identify trends, patterns, and potential safety risks.
• Collaborate with cross-functional teams to determine root causes and implement corrective and preventive actions.
• Conduct technical tests, experiments, or simulations to replicate and understand reported issues.
• Maintain and update quality assurance documentation, including test plans, test cases and test reports.
• Participate in the design and execution of automated testing processes when applicable.
• Prepare detailed investigation reports, including findings, analysis, and recommendations for corrective actions.
• Ensure compliance with applicable medical devices regulations, quality standards (e.g., FDA regulations, ISO 13485, ISO 9001), and internal procedures throughout the complaint handling process.
• Participate in design and process improvement discussions, providing input based on complaint analysis and customer feedback.
• Assist in the development and implementation of effective complaint handling procedures and systems.
• Stay updated on industry regulations, standards, and emerging trends related to medical devices complaint handling and quality management.
• Contribute to a culture of continuous improvement and innovation within the organization.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree in engineering or a related technical field (e.g., biomedical engineering, mechanical engineering, industrial engineering) is required. Advanced degree is a plus.
• Good years' experience in quality assurance or software testing.
• Strong knowledge of quality assurance methodologies and best practices.
• Strong knowledge of medical devices regulations, such as FDA regulations (e.g., 21 CFR Part 820), ISO 13485 and ISO 9001.
• Excellent analytical and problem-solving skills, with the ability to interpret complex technical data and identify root causes of issues.

• Strong communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.

Preferred Qualifications

• Proficient in using engineering software and tools for analysis, testing, and documentation.
• Ability to work collaboratively in cross-functional teams and manage multiple priorities in a fast-paced environment.
• Detail-oriented mindset with the ability to maintain accurate and organized documentation.
• Strong commitment to delivering high-quality products and ensuring customer satisfaction.
• Familiarity with complaint management systems and electronic quality management systems (eQMS) is a plus.
• Proficient English Level.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.