Quality Enablement Specialist - Mailchimp (Spanish bilingual)

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!

About the Quality Enablement Specialist Role:

MarketStar is seeking a B2B Sales Quality Enablement Specialist to support our Mailchimp sales program. This role will work closely with sales leadership to develop, implement, and improve quality assurance processes, procedures, and one-on-one coaching.

The ideal candidate is a team-oriented professional who is passionate about sales effectiveness, coaching, and process optimization. They will be responsible for assessing sales conversation quality, providing actionable insights, and enhancing training materials to ensure consistent and high-performing sales execution.

Location: Hybrid - Dublin

What You'll Do:

Sales Conversation Quality & Coaching

• Conduct side-by-side and remote observations (minimum one per week per consultant) to evaluate sales conversations
• Provide constructive feedback and coaching to enhance consultant performance
• Work with sales management to identify individual and team coaching needs
• Assess consultant capability in executing MarketStar's 4-Step Sales Process (Engage, Needs Analysis, Recommend/Demo, Close) against defined sales competencies
• Demonstrate a willingness to learn and coach the SPICED Methodology to enhance sales effectiveness

Quality Monitoring & Reporting

• Review sales consultant performance through monitoring calls and chat interactions using quality data management systems
• Track and report quality metrics at both the individual and team levels
• Analyze data to identify trends, gaps, and opportunities for skill development
• Provide required data to the Reporting Analyst to ensure accurate conversation quality reporting

Training & Enablement Support

• Assist in the rollout of new training initiatives, ensuring proper coaching and skill assessments are completed
• Conduct calibration sessions with senior leadership, team leads, and other managers to align on quality standards
• Create and maintain standardized workflows and procedures, recommending improvements to enhance efficiency

What You'll Need to Succeed:

• English language - C1 level and above
• Spanish language - C1 level and above
• B2B sales, digital advertising, or telesales experience required; Quality Assurance experience preferred
• Strong knowledge of MarketStar's 4-Step Sales Process (Engage, Needs Analysis, Recommend/Demo, Close)
• Experience or willingness to learn and coach the SPICED Methodology
• Excellent verbal, written, interpersonal, and organizational skills
• Proficiency in Microsoft Office and Google Suite (Gmail, Forms, Sheets, etc.)
• Results-oriented mindset with the ability to motivate others and drive performance
• Ability to multitask and thrive in a fast-paced team environment
• A skills assessment will be conducted as part of the interview process

What We Offer:

In alignment with our "We Care" value, we offer a comprehensive benefits package, including:

• Comprehensive VHI Health cover from day one

• Structured training & career development opportunities

• Education reimbursement

• Paid birthday leave

• Personal Hardship Loan Program

• Mental health and 24/7 employee assistance program

• Bike To Work Scheme / Taxsaver Leap Card Scheme

• Top-performer and tenure awards

The pay for this position is base salary per annum of €45,000 with an additional variable bonus component of €5,000. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance.