Resort Manager

Join Belmond as the Resort Manager at our breathtaking property, Cap Juluca, A Belmond Hotel, and become the heart and soul of an unforgettable guest experience! You'll be a vital part of our Executive Team, leading with passion and purpose to deliver luxury excellence across every facet of the resort.

In this dynamic role, you'll spearhead day-to-day operations while driving innovative strategies that elevate guest satisfaction and operational brilliance. Your leadership will inspire a talented and diverse team dedicated to creating magical moments for every visitor.

Embrace the challenge to set the standard in luxury hospitality and shape the future of our resort. This is more than management - it's the art of creating unforgettable legacies!

Operational Leadership:
• Effectively communicate the company's strategy and goals to department heads and staff, ensuring their successful execution.
• Manage an efficient and precise administrative process that complies with statutory, legal, and internal requirements.
• Consistently follow all resort standards and procedures at all times.
• Assist in performing departmental operational audits and support the development of corrective action plans; demonstrate strong problem-solving skills.
• Supervise operations to guarantee adherence to company policies and procedures, while ensuring employees deliver complete guest satisfaction.
• Oversee Health, Safety, and Welfare procedures to ensure full compliance with current and future legislation, and that all employees abide by the relevant rules and regulations.

Strategic Vision:
• Contribute to the development and formulation of the property's strategic plan.
• Provide regular updates to the General Manager regarding operational achievements and key issues, and ensure the strategic plan is reviewed monthly to track progress and implementation.
• Stay informed about current business trends and local developments.
• Develop a keen attention to detail across all areas of the resort property.

Sustainability:
• Incorporate sustainable practices into all hotel operations in line with Belmond's dedication to environmental stewardship and the preservation of the island's natural beauty and cultural heritage.
• Ensure that Corporate Social Responsibility (CSR) remains a top priority in all operational activities and decision-making processes.
• Build and maintain strong relationships with local communities to develop and continuously enhance CSR initiatives, promoting sustainable tourism that respects the environment and local culture.

Business & Financial Acumen:
• Prepare the budget and monitor revenue streams.
• Manage labor cost controls to stay within budget limits and occupancy variations, optimizing productivity.
• Control operating and merchandising expenses.
• Achieve financial objectives.
• Comply with all directives and requirements from Ownership.
• Ensure leadership teams maintain detailed oversight of their departmental budgets and costs, with particular focus on FTE, labor costs, overtime management, and scheduling aligned with forecasts and occupancy.

People Leadership & Talent Development:
• Embed Belmond Behaviors and Manifestos as core elements of the employee experience.
• Collaborate with the General Manager and Human Resources Director on recruitment and talent retention matters.
• Foster a strong organizational culture that attracts, retains, and develops high-caliber talent, establishing the organization as a desirable workplace and cultivating a winning environment.
• Conduct performance evaluations for department heads and ensure that managers, assistant managers, and administrators receive their appraisals according to the planned schedule.
• Monitor employee grievances and disciplinary procedures.
• Ensure regular on-the-job training is conducted within each department.
• Promote goodwill, fairness, and maintain an open-door policy toward all employees.
• Demonstrate exemplary leadership and communicate positively and effectively.

Guest Experience & Brand Elevation:
• Cultivate a service-oriented culture that surpasses guest expectations through a passion for excellence and meticulous attention to detail.
• Maintain a visible presence throughout the property, acting as a representative for both guests and employees.
• Represent the business and company by fostering relationships, serving as an ambassador for Belmond with suppliers and the wider community both locally and internationally.

Team Collaboration:
• Maintain and promote positive relationships with members and suppliers.
• Build strong relationships with the leadership team, staff members, and the local community, fostering respect and understanding of local culture.

Requirements

What We're Looking For:

• A Bachelor's degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• At least five years of proven senior or executive leadership experience in renowned international luxury hotels, delivering outstanding results.
• Deep understanding of the expectations tied to a high-end resort environment, with an ADR exceeding US$1500.
• Proven ability to surpass Leading Quality Assurance (LQA) scores (90+ points) and uphold Forbes Travel Guide Five Star standards, ensuring meticulous quality and brand adherence.
• Strong strategic mindset with demonstrated success in business planning and execution.
• Inspirational leadership skills that motivate teams towards excellence.
• Exceptional communication and interpersonal abilities; fluency in English is required, with Spanish or Portuguese as a valuable bonus.
• Proficiency in hotel management software and technology systems essential for streamlined operations.

Benefits

At Cap Juluca, A Belmond Hotel we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive compensation
• Complimentary and preferred rate experiences at our iconic destinations
• Training and Development Programs
• Employee assistance and wellbeing programs
• Complimentary Comprehensive Health and Life insurance Coverage

Cap Juluca, A Belmond Hotel is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.