Risk Associate - With Spanish

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.nbsp;

Job Description

As a Risk Associate you will work in the Risk Management & Credit, Game Fairness and Security Team in the Transaction Services department. You will be reporting to one of our team leads and be responsible for the identification and prevention of fraud.

Are you looking for an opportunity to add true value to a team?

What you will do

• Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
• Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
• Analyse records of Affiliate accounts, to ascertain whether there are any irregularities;
• Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
• Investigate financial irregularities on accounts; Work with colleagues in other departments to resolve account-related issues and prevent fraud;
• Help maintain quality control and customer care through analysis of player contact;
• Investigate risk issues relating to third party processors;
• Check gaming history.

Qualifications

• Do you have sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge?
• Fluent English and Spanish at business level;
• Are you able to identify subtle fraud and abuse patterns?
• Do you have excellent communication skills and ability to effectively deliver feedback?
• Are you able to perform well under tight deadlines within a dynamic environment?
• Possessing very good command of Microsoft office tools?
• Do you have strong logical reasoning skills with an analytical approach?
• Can you demonstrate decision-making and problem solving skills?

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.