Sales Associate, Global Accounts- Spanish

Role Purpose:

The Sales Associate, Global Accounts (SAGA) provides key support to IHG's Global Accounts and offers time savings to dedicated Global Accounts Team (GAT) by being a key liaison between the GAT and internal or external contacts to convey appropriate information. The scope of this role will primarily focus on communications with hotels, GAT and Global Accounts contacts; RFP support and Groups & Events lead requirement support of Global Accounts. Must be fluent in Spanish and English.

Essential Duties and Responsibilities

Key Liaison with Hotels and internal stakeholders for Information and Support on Global Accounts

• First point of contact for hotels when seeking information, advice and RFP support for Global Accounts
• Ongoing communication maintaining excellent knowledge of the relevant Global Accounts with the GAD in order to be able to respond to the majority of queries directly
• Find optimum ways to communicate and escalate issues and opportunities with GAT
• Work with GAD and internal stakeholders to resolve Global Account complaints, communications and opportunities
• Compose clear and concise correspondence as requested or required

Global Account RFP Accountability

• Work with GAD to handle all administrative aspects of the RFP for Global Accounts
• Prepare and Launch Global Accounts RFP in IHG system, as necessary, in accordance with the Account Requirements and GAT negotiations, while staying aligned with IHG RFP Strategy
• Communicate with hotels and ensure timely responses and feedback is given
• Work with hotels to resolve questions or issues with the RFP and where possible provide feedback on their submissions

Dedicated support to Global Account Directors (GADs) and their Accounts

• Research and compile a variety of moderately complex data to include creating spreadsheets or databases for maintaining and reporting management information; may require some analysis of data.
• Prepare and distribute a variety of departmental reports, presentations, newsletters, studies and/or other support documentation, gathering and summarizing information from various sources as requested.

Lead Requirement Support with Fulfillment Executives

• Assists in lead fulfillment and where possible exceeds customer expectations in the conversion of their enquiries in to an IHG branded hotel with a focus on generating the best levels of revenue
• Where first choice property may not be available, assist in cross selling the customer to another IHG branded property
• Ensures accurate and timely capture of pertinent data in to the required sales systems
• Develops and delivers the relevant and appropriate documentation to the customer and hotel through GAT
• Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion

Key Skills & Experiences

Required Skills -

• Clear, concise and succinct communication skills, including adapting both verbal and written communication to the need and level of user.

• Time management skills, attention to detail and ability to manage multiple tasks/clients required.

• Ability to network and build and manage stakeholder relationships. Ability to interact on a professional level with management and clients.

• Ability to maintain a consistent, high quality customer-focused orientation, including providing clear and accurate information; explaining procedures or materials or providing supplemental information

• Strategic thinking - ability to systemically solve problems and anticipate issues and questions.

• Excellent Word, Excel and PowerPoint Skills

Qualifications -

• Bachelor's degree in any discipline with a strong academic track record.

• Fluent in English and Spanish

Experience -

• 1-3 years of work experience (in any industry).

• Experience in an important support or sales role such as Personal Assistant, Sales Coordinator or Sales Executive is a plus

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.