Senior Account Manager, Spanish Desk

Description

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors' portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for a Senior Account Manager to join our Spanish Desk!

Key Responsibilities

Account Management & Business Development

• Drive new client acquisition through targeted marketing campaigns, networking, referrals, industry events, and partnerships.
• Proactively engage clients to improve retention and trading activity levels.
• Identify client needs and guide adoption of relevant platform features and products.
• Drive client activation, deposits, and ongoing trading participation through structured engagement.

Client Experience & Support Coordination

• Act as the primary point of contact for client engagement, platform usage, and account-related matters
• Provide platform education and non-advisory product guidance to enhance user experience.
• Gather client feedback and contribute insights to improve product and service offerings.

Requirements

• Native-level Spanish - Must
• High level of English - Must
• High level of Portuguese - Advantage
• 3+ years of experience in a client-facing role.
• Customer- and sales-oriented, with excellent relationship-building skills
• Excellent communication skills
• Strong ability to adapt communication style to different client profiles and situations
• Experience or knowledge of financial markets, investing, or cryptocurrencies - Advantage
• AI proficiency - comfortable using AI tools to improve productivity, automate routine tasks, and enhance client communication

This position is a full-time position working Mon-Fri in Israel (Hybrid)