Senior Analyst - OTC Collections with Spanish and Portuguese (1 year contract)

Role: Senior Analyst - OTC Collections with Spanish and Portuguese (1 year contract)

Location: Prague

Contract type: full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

As a Senior Analyst you will Execute OTC Collection processing in compliance with control policies, actively contribute to continuous process improvement initiatives, cooperate with different teams within the whole division and provide training for new team members.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

Requirements

• Good interpersonal skills and the ability to cooperate effectively with all levels of employees and internal/external customers
• Self motivated individual with strong attention to detail
• Independent and proactive approach
• Flexibility
• Willingness to learn and go extra mile
• Experience with AR system such as iScala, Navision as an advantage
• Good knowledge of excel
• Excellent English, Spanish and Portuguese are required, any other EU language could be an advantage
• Process improvement mindset

Responsibilities

• Primarily responsible for contacting the customers to negotiate payments on overdue invoices
• Closing activities performance and active support of RTR and collection
• Investigating the overdue/disputed invoices
• Regular customer contacts (phone, email)
• Frequent cooperation with Cash Application, Credit Management team, Billing, Business Unit
• Other duties related to collection daily operations or required by TL
• Customer account reconciliation
• Auditing, reconciling and correcting rejected payments
• Dealing with Audit as per requirements
• Special projects - automatization, transitions, etc.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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