Senior OTC Service Representative - Spanish Speaker

Senior OTC Service Representative - Spanish Speaker
The primary responsibility of this position is to manage day-to-day activities related to the Order-to-Serve lifecycle, ensuring accurate, timely, and efficient execution of customer orders. The Order-to-Serve Representative acts as a key link between customers and internal teams, supporting a seamless order and delivery process while ensuring a high level of customer satisfaction.

What we ask:

• Bachelor's or Master's degree
• 3+ years of experience in Customer Service, Order Management, Order-to-Cash (OTC), Supply Chain, Logistics, or another customer operations role
• Fluent English and Spanish, both written and spoken
• Experience with SAP and/or Salesforce
• Transition experience is a plus
• FMCG or supply chain experience is preferred but not required
• Strong communication and problem-solving skills with a customer-focused mindset
• Comfortable working in a fast-paced, international environment
• Eager to learn, improve processes, and collaborate across different teams

What we offer:

• Cafeteria package
• Home office and sustainable travel allowance
• MetLife life- and accident insurance
• Medicover package (Spring White & Hospital+)
• Annual bonus
• Home office opportunity (3 days/week)
• Opportunity to bring in your ideas and to develop further
• Challenging tasks with real added value

Vacancy description:

• Process and manage customer orders from order entry through shipment and delivery
• Review orders, pricing, delivery requirements, and relevant commercial conditions according to company guidelines
• Coordinate with internal stakeholders to resolve order, delivery, stock, and service-related issues
• Communicate with customers regarding their orders and provide timely updates throughout the order lifecycle
• Process order changes, cancellations, and other customer requests following established procedures
• Monitor order status and service levels, identify potential issues, and escalate when necessary
• Work closely with Supply Chain, Logistics, Sales, and other internal teams to ensure smooth order fulfillment
• Handle customer inquiries and complaints related to orders, deliveries, and product availability
• Support continuous improvement initiatives to optimize processes and enhance the customer experience
• Contribute to a collaborative team environment through knowledge sharing, training, and team initiatives