Service Desk Associate - Spanish language

Are you proud of your Spanish language communication as well as problem-solving skills and delivering exceptional customer service? Join our dynamic team as a Service Desk Associate and play a vital role in supporting our financial customers.

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

• Acting as a single point of contact for financial customers, managing incidents effectively
• Talking customers through basic problem-solving processes to resolve their issues and ensures customer satisfaction
• Monitoring ATM networks to detect and address potential issues proactively
• Troubleshooting and providing creative solutions to undocumented problems
• Escalating complex issues internally and externally following defined procedures
• Responding to customer inquiries via phone and email in a timely and professional manner

What we expect from you:

• High school diploma
• Fluency in speaking and writing of Spanish language
• Advance knowledge of the English language
• Advanced knowledge level of Windows OS
• Analytical and problem-solving attitude
• Exceptional customer service orientation
• Willingness to work flexible shifts

What you will get from us:

• Hybrid model of work
• Opportunity to develop skills through organized training
• Work in a large, international team
• Advancement opportunities/Career development
• Possibility of conversion to a contract with a client with all of the benefits included

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!