Source to Pay Helpdesk - Process Associate - Spanish- Hybrid Cluj Napoca*

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting application for the role of Source to Pay Helpdesk - Process Associate - Spanish- Hybrid Cluj Napoca*
The Helpdesk team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and oversee corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed.
Responsibilities
• Sending of cases which needs resolution through the contact persons agreed with the client in order to obtain final result.
• Daily activity reports preparation and update.
• Solving cases open by the suppliers/employees sent via e-mail, Finance Answers ticket/Skype or phone
• Vendor/employees account reconciliation and reports preparation
• Vendor statement reconciliation if needed
• Vendor/employees open (debit and credit) balance analysis
• Vendor master data check and request of updates if needed
• If needed - client and Genpact meetings participation
• Ask for re-send of unclear or incomplete invoices
• Ad-hoc reports
• Proactive control in order to identify any potential errors.
• Payment exceptions analysis where needed
• Identify and provide solutions for issues related to internal approvals, budget, deliveries (for both purchase requisitions and purchase orders)
Qualifications
Minimum Qualifications:
• Good written and verbal Spanish C1 +; English B2.
• Interpersonal skills and the capacity to work independently and with a team.
Preferred Qualifications:
• Previous experience in the AP and T&E fields represents an advantage for future applicants.
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.