South America and Europe Global Mobility Support Officer (Spanish Speaking)

Job Title: South America and Europe Global Mobility Support Officer (Spanish Speaking)

Reporting to: GEO Mobility Manager

Location: Griffith College, Dublin

Job Type: Permanent/Full time

Global Engagement Office

Griffith College's Global Engagement Office, known informally as Griffith Global, plays a central role in all of the College's internationalisation activities. The Global Office works with stakeholders across all faculties and at our sister campuses in Cork and Limerick to actively promote and encourage enhanced internationalisation activities.

Through Griffith Global, the College recruits international students to study in Ireland, develops academic, research and collaborative partnerships with overseas higher education providers across the Globe, provides pastoral care and welfare support to its international students and fosters an environment of cultural awareness within the institution.

Job Summary:

The South America and Europe Global Mobility Support Officer role will focus on prospecting the South America, excluding Brazil) with the primary aim of identifying, training, working with and supporting agents, students, and partners who wish to engage with Griffith College under the guidance of the Global Engagement Office Mobility Manager. In addition, the role will support the college's established marketing, promotion, and partnership activities in Europe, as well as provide sales and administration support for the Global Student Mobility Manager Europe.

The role is ideal for someone who wishes to build early career experience in international sales and marketing. While the role will be office-based, travel to South America and Europe will be required.

Job Responsibilities:

Sales & Marketing

• Working in assigned markets, you will have responsibility for supporting:
  • Agent communication
  • Student enrolment
  • Identifying, driving and developing articulation agreements with relevant GC Faculty Hosting visiting agents/student visits from assigned markets
  • Preparation of event/fair or partner invoices
  • Direct student recruitment
• Support the development/implementation of country-specific marketing plans
• Support the development/implementation of webinar series for all markets with relevant MOs.
• Pre-verification of application documents
• Maintain contact with applicants within your remit throughout the admissions cycle to fully confirm and secure their enrolment
• Liaise with the Griffith Halls of Residence Accommodation (GHR) Office to ensure GHR is sold as a primary accommodation option for incoming students who have an accommodation need

Admissions

• Processing new applications under your remit for Dublin, Cork and Limerick campuses
• Running reports from Scholar twice daily, processing New Online Applications, setting up student files on I drive, filing all documentation for all students assigned to you
• Liaising with the relevant International Marketing Officer/GC Overseas Office, or directly with applicants as appropriate, to procure additional information and documentation as required
• Liaising with GC Admissions Office to expedite validation of applications where relevant
• Producing Offer Letters and sending them to applicants
• Liaising with the Student Fees Office in relation to payments from new incoming students. Managing the processing of all payments/proofs of payment from students.
• Issuing Invitation to Register letters directly to applicants as appropriate and updating Scholar accordingly.
• Liaising directly with applicants where relevant, in relation to student fee refunds when a student's visa application is refused, and updating Scholar accordingly.
• Liaising with applicants in relation to English testing and following all the relevant procedures in relation to test invites, release of results and updates required to Offer Letters and Scholar.
• Acting as a key point of contact for applicants/students in relation to post-registration issues
• Managing the admissions and pre-registration process for students going from English to degree programmes in terms of Scholar updates, updated offer letters, and Induction notification.

Student Services

Provide support to the Student Services team at peak time, if required to include, but not limited to:

• Assistance with the preparation of printed information materials
• Assisting at the Student Services Desk in busy periods and holiday periods
• Assisting with the International emails in busy periods and holiday periods if required
• Acting as a key point of contact for students whose applications you have processed and supported where necessary

Pre-Registration and Induction Meetings

• Supporting the International Student Services Officer in updating student Contact Details Forms for your students
• Informing your students about International Information Meetings and Inductions and updating Scholar accordingly where relevant if required

Additional Tasks

• Supporting the Global Engagement Office Mobility Manager in relation to specific tasks and projects that may arise during time periods when the student recruitment function is not at its peak.
• Running any additional queries and reports on Scholar as requested.
• Coordination of webinar activities
• Preparing paperwork for the Accounts Department to support payments and refund requests
• Other ad-hoc duties and project work, as assigned by the Line Managers
• Any other commensurate duties that fall within the employee's capabilities.

Minimum Education/ Experience Requirements:

• Strong communication, sales and interpersonal skills
• Fluent in Spanish and English
• Experience in an international student education environment would be beneficial
• Sales experience, ideally in a busy team environment, is beneficial, but training will be provided to the successful applicant.
• Good working knowledge of Microsoft Office - Word, Excel, PowerPoint, etc
• 3rd level degree qualification
• Strong attention to detail
• Knowledge/experience with a CRM system desirable
• Must be legally entitled to work full-time in Ireland for any employer.

About Griffith College

Griffith College is Ireland's largest independent third level institution with locations in Dublin, Cork and Limerick. The College was established in 1974 and is celebrating its 50th Anniversary this year with "GC50", a series of events and activities celebrating our history and looking forward to the future. The main campus is situated on seven acres within a mile of St. Stephen's Green on Dublin's South Circular Road. Griffith College enjoys national and a growing international reputation for student success. The College has gained an enviable, award winning reputation for providing students with first class lectures and excellent study material. Griffith College offers internationally recognised postgraduate and undergraduate degree programmes, complimented by a wide range of professional, short term and corporate training educational solutions - in Griffith college, there is something for everyone. Today there are over 7,000 students studying in the College, which is a designated educational institute of the Quality and Qualifications Ireland (QQI). Click the link for more information. http://www.griffith.ie/

Our Vision

To be recognised among the leading, innovative and socially enterprising of Ireland's universities"

Why work for Griffith College?

• Competitive salary package.
• Access to health cash plan for self and family through salary sacrifice
• Bike to work scheme.

• Opportunity for continued training development and support.

• Free parking facilities.*
• Onsite subsidised restaurant.*
• Stunning historical premises.
• Vibrant multidisciplinary and multicultural learning environment.

• Innovative and agile place to work.

• Welcoming environment committed to learner and staff development.
• *Dublin campus on South Circular Road.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.

Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.