Spanish and English Bilingual CX & Operations Specialist

Location: Remote (LATAM)
Schedule: Full-time, U.S. Hours
Employment: Independent Contractor

Salary: $1,500-$1,800/month - Negotiable based on experience

About the Role

A fast-growing U.S.-based telecommunications company is looking for a bilingual (English/Spanish) Customer Support Associate to support customers across voice, chat, and email.

This role goes beyond traditional support, you'll play a key part in problem-solving, improving processes, and supporting operations as the company scales.

About you

Do you have excellent communication skills and even more exceptional customer prowess? Are you skilled in telecom operations, particularly with port-in processes, and thrive in solving customer problems with precision? Do you enjoy working in fast-paced, tech-driven environments where every interaction counts? This role is ideal for someone who can manage both customer-facing communications and back-office operational processes, ensuring every customer interaction is smooth, professional, and efficient.

The ideal candidate can effortlessly handle account updates, port-in processes, and service troubleshooting, while also helping identify process improvements that will make operations more seamless as the company grows. This role is perfect for someone with telecom experience, strong customer service skills, and a passion for building seamless customer experiences in a growing U.S. startup.

Responsibilities

• Support customers via phone, chat, and email in English and Spanish
• Handle escalations and complex issues, ensuring fast and accurate resolution
• Assist with telecom-related requests (e.g., port-ins, service issues)
• Document interactions and maintain accurate records in internal systems
• Identify patterns and contribute to process improvements and operational efficiency
• Collaborate with U.S.-based team members across support and engineering

Requirements

• Fluent in English and Spanish (strong written and spoken communication)
• At least 3+ years of experience in omnichannel support within BPO, call centers, or telecom (preferably for U.S. multinational clients).

• At least 1+ years of experience with telecom (port-in, service migration, account transfer).
• Experience handling voice support and escalations
• Strong problem-solving and critical thinking skills
• Able to work full-time (Monday to Saturday) during U.S. business hours.
• Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)

Preferred Qualification

• Familiarity with systems like ZoHo, Intercom CX, and Google Sheets.
• Background in high-touch, premium customer service programs, where quality of service is as important as speed.
• Direct experience with U.S. Telecommunications or IT Services space (TeleTech, AT&T, Boost Mobile, etc.)
• Experience working with U.S.-based startups

Benefits

At Anavah Talent, we're all about helping you find your God-given space at a U.S. Company. And, we know work is more than just a paycheck, which is why we support work-life balance, well-being, and growth. Here's what you can look forward to as part of the Anavah Talent Community!

• Competitive Compensation - We recognize your skills and experience with a great compensation package.
• Regular Payday in USD - Twice per month, we send USD right to your bank account.
• Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world.
• Milestone Gifts & Birthday Treats - We celebrate your achievements and make your special day even better!
• Exciting Team Experiences - Think team offsites, meetups, virtual town halls, and even international paid travel.
• Stay Connected - Be part of a supportive network where you can learn, grow, and connect with amazing people.
• Global Networking - Work with top international teams across 12 countries around the world.
• Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way.
• Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.

* We kindly request that your resume be submitted in English.