(Spanish Bilingual) Associate, Digital Review Team Senior Analyst

(Spanish Bilingual) Associate, Digital Review Team Senior Analyst (Fraud Prevention)- Quezon City, Philippines

Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Senior Analyst.

Western Union powers your pursuit.

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Role Responsibilities

• As a Senior Analyst, you will analyse digital transactions to make sure that no fraudulent activity is involved.
• You will handle High Value Customers and Transactions involving high amounts. You will communicate with Western Union customers as needed (incoming and outbound calls) to verify details regarding specific money transfers and ask them for the required documentation as needed ensuring that Compliance regulations are met.
• You will resolve problems and make high level decisions that impact customer experience.
• After completing our training program, you will successfully identify and prevent financial fraud, money laundering, and/or terrorist finance.
• You are expected to provide excellent customer experience to all customers, you will also be able to handle high level projects based on business needs aligned to the corporate strategy.
• This role is fundamental for supporting potential future initiatives directly connected with our corporate strategy.

Role Requirements

• For such a detail-oriented role we need you to have at least 4 years of previous experience in Risk/Fraud/Anti-money Laundering operations working for a financial institution (Fintech, banking), you need to be a self-motivated team player who is focused on giving the highest level of customer service, have strong analytical skills and very attentive to detail.
• You must have a great attitude and be able to adapt to a dynamic work environment. We require you to be fluent in English; both written and verbal (C1 proficiency level).
• We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a result-oriented approach, and adaptability to work both individually and within a team.
• Have schedule flexibility.
• Fluent with Spanish language mandatory.

We make financial services accessible to humans everywhere. Join us for what's next.

The Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.
• HMO coverage with free unlimited dependents from day 1 of employment.
• Performance incentive program / Performance Bonus.
• Unique incentive program.
• Hybrid working arrangement.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee's working days per month.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-HR1 #LI-Hybrid

Estimated Job Posting End Date:
05-02-2025
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.