Spanish Bilingual Customer Service Representative (US Healthcare)

#1 PH Workforce Delivering to the US.

MedCore Solutions, the healthcare division of BizForce, is looking for a dedicated Spanish Bilingual Customer Service Representative to join our dynamic team. This position requires proficiency in both Spanish and English to effectively support patients and healthcare providers.

Core Responsibilities

• Handle a high volume of inbound and outbound calls, providing exceptional patient service and addressing inquiries.
• Assist patients with scheduling, prior authorization, insurance verification and explaining medical procedures in both Spanish and English.
• Coordinate with medical staff to ensure seamless patient experience.
• Verify insurance eligibility and benefits to help patients understand coverage options.
• Resolve complaints and inquiries with professionalism and empathy.
• Serve as a liaison between patients, healthcare providers, and insurance companies.
• Document interactions and update patient records in the system accurately.

Additional Details:

Start Date: ASAP

Time zone: Eastern Standard Time

Schedule: Monday-Friday, 8 hours per day; 40 hours per week; weekends off.

Requirements

• Fluency in both Spanish and English, with excellent communication skills.

• 2+ years customer service experience, preferably in a healthcare environment.

• Knowledge of medical terminology and insurance processes.

• Strong problem-solving skills and ability to manage high call volumes.

• Proficient with patient management systems and electronic medical records.

• Amenable to working in a flexible environment.

• Ability to work independently and collaboratively in a remote setting.

*Technical requirements: Computer with minimum specifications, high-speed internet connection, and backup internet preferred.

Benefits

• Permanent Work From Home
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Opportunity to work in a dynamic and supportive healthcare environment.

Who are we?

MedCore Solutions is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

MedCore Solutions (MCS) is a single source solution for Healthcare administration under Bizforce. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.