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1 candidato viendo ahora
Filipinas, Ciudad de TaguigSpanish Operation Specialist
Fecha de publicación 20.10.2026
KEY RESPONSIBILITIES
You will:
- Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
- Perform booking quality checks and validate transport details against operational requirements
- Escalate disruptions and resolve issues within defined SLA windows
- Follow and apply SOPs accurately across all task types
- Identify operational inefficiencies and flag them to the Operations Supervisor
- Collaborate with the Manila and Netherlands operations teams across shifts
QUALIFICATIONS & REQUIREMENTS:
- Fluent English, with strong written and verbal communication
- Bachelor's degree
- Comfortable with rotating shifts, including evenings, nights and weekends
- Fast and accurate computer navigation (candidates will take a timed practical test in Round 1)
- Able to learn and retain process logic quickly
- Proactive, problem-solving attitude and strong team orientation
- Spanish language skills (nice to have, not required)
- BPO, travel, logistics or customer operations experience
- Zendesk or similar ticketing tool experience
- Prior experience in a 24/7 shift environment
Work Setup: Full-onsite
Work Schedule: Shifting Schedule (usually AU - 6am-3pm)
Locations: BGC
Asia Select, Inc.
10 candidatos viendo ahora
Fecha de publicación 20.10.2026
Nos esforzamos por disponer de información fiable sobre cada trabajo. Por favor, díganos si nos hemos equivocado en algo o si encontraste algún problema técnico.
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