Spanish-Speaking Call Centre Agent

Job summary

JOB PURPOSE:

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

Main duties of the job

KEY RESPONSIBILITIES:

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day to day running of the immunisation programmes for the call Centre.
• Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures where directed.
• Working towards agreed KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Undertake other duties commensurate with the level of this position.

• Comply with Company policies & procedures.

About us

ABOUT US:

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.

We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.

Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

Job description

Job responsibilities

KEY RESPONSIBILITIES:

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day to day running of the immunisation programmes for the call Centre.
• Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures where directed.
• Working towards agreed KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Undertake other duties commensurate with the level of this position.

• Comply with Company policies & procedures.

Job description
Job responsibilities

KEY RESPONSIBILITIES:

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day to day running of the immunisation programmes for the call Centre.
• Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures where directed.
• Working towards agreed KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Undertake other duties commensurate with the level of this position.

• Comply with Company policies & procedures.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent.
• Spanish speaker
• Understand and implement the principles of informed consent.
• Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.

Desirable

• Experience in call centre or customer centric roles.
• Experience of working in a health care setting (desirable)
• Have a clear and polite telephone manner.
• Bilingual languages with English mandatory.
• Effective communicator, both written and verbal.
• Work independently and as part of a team.
• IT literate including Microsoft Office (Word & Excel).
• Efficient in time management (manage call time).

Person Specification
Qualifications

Essential

• Educated to GCSE level or equivalent.
• Spanish speaker
• Understand and implement the principles of informed consent.
• Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.

Desirable

• Experience in call centre or customer centric roles.
• Experience of working in a health care setting (desirable)
• Have a clear and polite telephone manner.
• Bilingual languages with English mandatory.
• Effective communicator, both written and verbal.
• Work independently and as part of a team.
• IT literate including Microsoft Office (Word & Excel).
• Efficient in time management (manage call time).

Employer details

Employer name

Vaccination UK
Address

50 Station Road

London

N22 7DE

United Kingdom

Employer's website