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Spanish speaking Customer Support Agent
Fecha de publicación 29.07.2026
About the job Spanish speaking Customer Support Agent
Position: Customer Support Agent
Location: Lisbon, Portugal
Work model: on-site
Employment type: fixed term (6 months)
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
OFFER:
Position: Customer Support Agent
Location: Lisbon, Portugal
Work model: on-site
Employment type: fixed term (6 months)
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
- Assist clients with account-related queries, including identity verification and account information confirmation
- Adhere to regulatory guidelines and internal procedures as directed by the client
- Troubleshoot issues and offer effective solutions tailored to customer needs
- Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
- Maintain accurate documentation of interactions and updates in internal systems
- Collaborate with team members to meet service goals and share best practices.
REQUIREMENTS:
- Native / fluent in Spanish (C2) both verbal and written. Fluent in English (C1 level)
- Minimum of a High School diploma
- At least 1 year of experience in customer service, with a strong customer-centric approach
- Consistent work history with demonstrated stability
- Strong interpersonal skills with a collaborative team spirit
- Proven ability to thrive in fast-paced environments with strong multitasking abilities
- High attention to detail and accuracy in handling customer information
- Proficiency with automated customer support tools and platforms (preferred)
- Ability to analyze problems, think critically, and resolve issues independently
- Friendly, professional, and proactive approach to customer service
- Experience across various industries such as retail, banking, or general customer support is beneficial
- Comfortable working in rotating shifts and full-time on-site schedules
- Adaptable and flexible to changing procedures, technologies, and customer expectations.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Working schedule: Monday - Sunday, 24/7 rotative shifts
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts.
Nos esforzamos por disponer de información fiable sobre cada trabajo. Por favor, díganos si nos hemos equivocado en algo o si encontraste algún problema técnico.











