Spanish Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria

Spanish Speaking Digital Trust and Safety Analyst
About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a strong track record of connecting exceptional multilingual talent with world-class employers across a broad range of industries. We specialise in placing professionals in high-impact roles throughout Europe, offering end-to-end support from initial application through to successful relocation and onboarding. At Mercier Consultancy Group, we are committed to elevating careers and empowering businesses - one exceptional hire at a time.
Job Overview

We are currently seeking a talented and driven Spanish Speaking Digital Trust and Safety Analyst to join our client's growing team based on-site in Sofia, Bulgaria. This is a unique opportunity for a fluent Spanish speaker to play a pivotal role in maintaining the integrity, safety, and positive user experience of one of the world's leading social media platforms. If you are passionate about digital safety, online community standards, and the ever-evolving landscape of social media, this Spanish Speaking Digital Trust and Safety Analyst position in Bulgaria could be the ideal next step in your career. This role represents one of the most compelling Spanish-speaking jobs available in the European market today.
Key Responsibilities

• Review, assess, and action user-generated content reported on the social media platform in Spanish, ensuring full compliance with community guidelines and platform policies.
• Identify, investigate, and escalate potentially harmful, abusive, or policy-violating content including hate speech, misinformation, graphic material, and spam across social media channels.
• Analyse patterns of suspicious or malicious account behaviour, coordinated inauthentic activity, and emerging threats to social media platform integrity.
• Collaborate with cross-functional trust and safety teams to refine content moderation workflows and contribute to ongoing policy development discussions.
• Provide clear, accurate, and timely documentation of content decisions, ensuring audit trails are maintained to the highest standard.
• Monitor trending topics, viral content, and breaking news within Spanish-speaking communities to proactively assess reputational and safety risks on the platform.
• Respond to user appeals and account reinstatement requests in Spanish, delivering empathetic and policy-aligned resolutions in a professional manner.
• Participate in regular calibration sessions, training updates, and quality assurance reviews to maintain consistency and accuracy across the moderation team.

Requirements

• Native or fluent Spanish language skills (both spoken and written) are essential for this role - candidates must be able to review and assess Spanish-language social media content to a high professional standard.
• Valid EU passport is mandatory.
• Previous experience in content moderation, trust and safety operations, digital investigations, or a related field within the social media or technology industry is highly advantageous.
• Strong familiarity with social media platforms, online community behaviour, and digital communication trends across Spanish-speaking audiences.
• Excellent analytical and critical thinking skills, with the ability to make sound, impartial judgements under pressure and within defined time targets.
• High level of resilience, emotional intelligence, and professional objectivity when handling sensitive, distressing, or graphic content.
• Good working knowledge of English to facilitate team communication, reporting, and internal collaboration.

Benefits
What We Offer

• Competitive Monthly Salary reflective of your skills and experience
• Fully Paid Training programme to ensure you are set up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia
• Monthly Performance Bonus rewarding your dedication and results
• €1,500 Signing Bonus (one-time payment for all new hires)
• Structured career development and internal advancement opportunities within a leading international organisation
• Supportive, multicultural team environment on-site in the heart of Sofia, Bulgaria
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an experience that continues to surprise and delight professionals from across Europe and beyond. Sofia, the vibrant capital of Bulgaria, is a city that seamlessly blends a rich historical heritage with a modern, cosmopolitan energy - offering world-class museums, a thriving restaurant scene, bustling café culture, and a lively arts and nightlife landscape. Bulgaria enjoys a beautiful continental climate with warm, sun-drenched summers and crisp, picturesque winters, making it a genuinely rewarding place to live year-round. The cost of living in Bulgaria remains exceptionally favourable compared to Western Europe, allowing you to enjoy a high quality of life without compromising your financial wellbeing.

Beyond the capital, Bulgaria offers breathtaking natural landscapes - from the Black Sea coastline and its stunning beaches to the majestic Rila and Pirin mountain ranges, perfect for hiking, skiing, and outdoor adventure. The local cuisine of Bulgaria is hearty, flavourful, and wonderfully diverse, and the warmth of Bulgarian hospitality makes settling in feel effortless. With a rapidly growing international professional community, excellent public transport links, and a welcoming expat network, Bulgaria has firmly established itself as one of the most attractive destinations for multilingual professionals seeking jobs in Bulgaria and a fulfilling life abroad. For those exploring Spanish-speaking jobs in Europe, there is truly no better time to make your move to Sofia.
How to Apply

If you are a fluent Spanish speaker ready to take on a meaningful and impactful role in the dynamic world of social media trust and safety, we want to hear from you. This Spanish Speaking Digital Trust and Safety Analyst position in Bulgaria is an exceptional opportunity that combines professional growth, a generous compensation package, and the excitement of life in one of Europe's most underrated capital cities. Whether you are actively searching for Spanish-speaking jobs or exploring new horizons through jobs in Bulgaria, this role with Mercier Consultancy Group offers everything you need to thrive. Click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you to our network and helping you begin this exciting new chapter.