Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Spanish Speaking iRobot Support Specialist
About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding customer support services careers, we pride ourselves on delivering premium recruitment solutions that benefit both our clients and our candidates. At Mercier Consultancy Group, we don't just find you a job - we help you build a career and a life.
Job Overview

Mercier Consultancy Group is proud to present an exceptional opportunity for a Spanish Speaking iRobot Support Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. In this dynamic customer support services role, you will serve as the primary point of contact for Spanish-speaking customers seeking expert assistance with their iRobot smart home devices, delivering outstanding technical and product support at every interaction. This is an ideal opportunity for motivated, customer-focused professionals looking to explore Spanish-speaking jobs abroad while advancing their careers in a thriving international environment.
Key Responsibilities

• Provide high-quality, professional customer support to Spanish-speaking iRobot users via phone, email, and live chat channels
• Diagnose, troubleshoot, and resolve technical issues related to iRobot products, including robotic vacuum cleaners and smart home devices, delivering first-contact resolutions where possible
• Guide customers step-by-step through product setup, configuration, connectivity issues, and software updates in a clear and empathetic manner
• Accurately log all customer interactions, case details, and resolutions within the customer relationship management (CRM) system in accordance with customer support services best practices
• Escalate complex or unresolved technical cases to the appropriate senior support or engineering teams, ensuring seamless handover and follow-up
• Proactively identify recurring customer pain points and share insights with team leads to contribute to continuous service improvement initiatives
• Maintain a thorough, up-to-date knowledge of iRobot product lines, firmware updates, and warranty policies to deliver informed and accurate support
• Consistently meet and exceed individual and team KPIs, including customer satisfaction scores, first-call resolution rates, and average handling times

Requirements

• Native or fluent Spanish language skills (both spoken and written) are essential for this role - this is a core requirement of the Spanish Speaking iRobot Support Specialist position in Bulgaria
• Valid EU passport (mandatory)
• A good working knowledge of English for internal communication and documentation purposes
• Previous experience in a customer support services environment is highly desirable, though candidates with strong communication skills and a customer-first mindset are encouraged to apply
• Comfort with technology and consumer electronics, including basic troubleshooting skills for smart home or IoT devices
• Excellent interpersonal skills, patience, and the ability to explain technical concepts in a straightforward, user-friendly manner
• Willingness to relocate to Sofia, Bulgaria, and commit to an on-site working schedule

Benefits
What We Offer

• Competitive Monthly Salary reflective of your experience and expertise
• Fully Paid Training to ensure you are fully prepared and confident from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your dedication and results
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group
• Ongoing professional development and clear pathways for career advancement within the customer support services industry
• And Much More - join our team and discover the full range of benefits awaiting you

Life in Bulgaria

Relocating to Bulgaria is an adventure that combines rich cultural heritage, stunning natural landscapes, and an impressively affordable standard of living. Bulgaria is a country of remarkable contrasts - from the cosmopolitan energy of Sofia, with its thriving café culture, art scene, and world-class restaurants, to the breathtaking mountain ranges and Black Sea coastline that lie within easy reach. With a warm continental climate, four distinct seasons, and a welcoming local population, Bulgaria offers a quality of life that consistently surprises and delights expatriates from across Europe and beyond. It is no wonder that Jobs in Bulgaria are increasingly sought after by international professionals looking for something more than just a paycheck.

Bulgaria is rapidly establishing itself as one of Europe's most exciting destinations for multilingual professionals, and Sofia in particular has emerged as a dynamic hub for customer support services and technology companies. The cost of living in Bulgaria remains highly competitive compared to Western European cities, meaning your salary goes significantly further - whether you are dining out, exploring the city's vibrant nightlife, or taking weekend trips to the stunning Rila Mountains or the historic Plovdiv. For Spanish-speaking professionals seeking Spanish-speaking jobs that also offer an enriching expatriate lifestyle, Bulgaria represents a truly compelling proposition. Mercier Consultancy Group is here to make your transition smooth, supported, and exciting from the very first day.
How to Apply

If you are a fluent or native Spanish speaker ready to take the next exciting step in your customer support services career, we would love to hear from you. This Spanish Speaking iRobot Support Specialist position in Bulgaria is a rare opportunity that combines professional growth, a generous benefits package, and the chance to experience life in one of Europe's most captivating countries. Whether you are actively searching for Jobs in Bulgaria or simply exploring your options for Spanish-speaking jobs abroad, now is the perfect time to make your move. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch with you promptly. We look forward to welcoming you to our exceptional team.