Spanish Speaking Production Support Specialist

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes "People First" and supports you to further develop and grow your career.

WHAT THE ROLE OFFERS

• Provides Spanish technical support in a production environment by responding to case service levels, analyzing issues, developing resolutions to problems of limited scope, and complexity
• Expertise within the product offering and the environments they operate. They must possess and display an understanding of application functionality, relational database architecture, operating systems, and communication protocols.
• Troubleshooting applications in Unix/linux environment.
• Provides enhanced file and transaction error handling and reporting based on Customer's identified business needs. This includes prioritization of EDI Critical document types for document error notification within the required service level agreement
• Provide coordination and facilitation of production map break/fix changes that come into the support team.
• Coordinate and communicate with customers about any process issues that may cause an interruption in service delivery

WHAT YOU NEED TO SUCCEED

• Fluent in Spanish.
• With a minimum of 2 years of Technical Support experience/background with very good

problem-solving, analytical, and organizational skills

• technical solutions to customers who may or maybe not be EDI savvy
• EDI (Electronic Data Interchange) knowledge preferred
• Must be flexible to work onsite during the specified corporate/RTO days, do shift rotation (including weekend), Philippine holidays, and on-call (when necessary)