Spanish Speaking Social Media Support Advisor

Mercier Consultancy is excited to announce an opening for the position of Spanish Speaking Social Media Support Advisor! In this key role, you will provide outstanding support to our Spanish-speaking clients, ensuring they have a smooth and positive experience on our social media platforms. Your excellent communication skills will be essential in fostering engagement and addressing client inquiries effectively.

As a Social Media Support Advisor, you will interact directly with customers through various social media channels, assisting them with product inquiries, troubleshooting issues, and gathering feedback to improve our services. Your goal will be to enhance customer satisfaction and strengthen our online community.
Key Responsibilities

• Provide support to Spanish-speaking customers via social media platforms, addressing inquiries and issues promptly.
• Guide users in navigating our services and resolving any technical difficulties they may encounter.
• Document customer interactions accurately and efficiently in the CRM system.
• Collaborate with other departments to ensure seamless resolution of customer concerns.
• Identify trends and common inquiries to suggest improvements in our social media strategies.
• Analyze feedback and provide suggestions to enhance the overall customer experience.
• Stay current on social media trends and best practices to optimize engagement.

Requirements

• Fluency in Spanish and English, both written and verbal.
• Strong communication skills with a customer-focused approach.
• Prior experience in customer service or social media support is preferred.
• Ability to troubleshoot issues and provide solutions effectively.
• Organizational skills to manage multiple tasks and prioritize effectively.
• Strong analytical abilities to understand customer feedback and contribute to improvements.
• Enthusiasm for social media and online customer engagement.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...