Spanish Speaking Tech Support Specialist

The House Of Mercier is thrilled to invite applications for the position of Spanish Speaking Tech Support Specialist. In this role, you will play a vital part in providing exceptional technical support to our Spanish-speaking customers. Your expertise will help clients troubleshoot issues related to our products and services, ensuring they have a smooth and satisfying experience. If you are passionate about technology, enjoy problem-solving, and are dedicated to delivering top-notch customer service, we want to hear from you!

Responsibilities

• Provide outstanding technical support to Spanish-speaking customers through various channels, including phone, email, and chat.
• Troubleshoot and resolve technical issues related to our products and services.
• Document customer interactions and technical resolutions accurately in our CRM system.
• Guide customers through setup, installation, and usage of our products.
• Collaborate with product and engineering teams to escalate complex problems as needed.
• Stay informed about product updates and new technologies to provide accurate support.
• Follow company policies and procedures while ensuring high-quality customer interactions.

Requirements

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Prior experience in technical support or customer service, preferably in the tech industry.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Able to explain technical concepts clearly to customers with varying levels of expertise.
• Familiarity with CRM systems and technical support tools is preferred.
• A genuine interest in technology and a commitment to delivering exceptional service.

Benefits

* Fully Paid Relocation Package

* Competitive Salary

* Private Health Insurance

* 2 Extra Salaries Per Year

* Monthly Performance Bonusses

* And More....